Customer Service Assistant

4 weeks ago


Musselburgh, United Kingdom Brodie Melrose Drysdale & Company Ltd Full time

To provide Customer Service and Sales Administrative support working closely with the Sales team and the whole of UK the business.

**Responsibilities and Accountabilities**

**Customer Services**
- First point of contact for all customer enquiries, sales orders, and machine issues
- Main point of contact for the setup of new customers on receipt of a completed new customer form
- Maintaining accurate customer records and contact information
- Take ownership of complaints and ensure that these are resolved quickly

**Sales Order Management**
- Manage the sales inbox and other sources of sales orders (Telephone/Website/Portals)
- On a daily basis, process sales orders for the UK business in Oracle
- Regularly review any unprocessed orders/ back orders and escalate to resolution
- Creating invoices, ensure the invoices contain accurate information and reach customers in a timely manner
- Process credit card payments in accordance with the CCH Policy

**General Administration**
- Prepare all outbound post for despatch
- Maintain a robust electronic filing and record keeping process
- Ensure all processes and procedures are documented
- Adopt a continuous improvement approach to all processes and procedures
- Please note that responsibilities may be added or varied to respond to the demands of the business_

**Salary**: £23,000.00-£25,000.00 per year

**Benefits**:

- Additional leave
- Company pension
- Discounted or free food
- Free parking
- Life insurance

Schedule:

- Monday to Friday
- No weekends

**Education**:

- GCSE or equivalent (preferred)

Ability to Commute:

- Musselburgh (required)

Work Location: In person



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