Office Administrator/customer Service

2 weeks ago


West Bromwich, United Kingdom West Midlands Double Glazing Ltd Full time

**The Role**

You will be the first point of contact for all incoming calls and visitors to our premises, and there will be a particular emphasis around enquiry management in this role. You will be responsible for taking incoming enquiries and booking them in for consultations with our sales representatives, whether these enquires come via phone calls or contact forms on our website. A great phone manner and sales experience would be beneficial in this role. The other side of this role will be customer service with our existing customer base. Here’s a breakdown of what a typical day will entail:

- Dealing with all telephone and web from enquiries from customers as they come in, listening to their queries and booking them in for consultations
- Customers that have enquires via webform will need to be regularly contacted until a response is received.
- Existing customers will contact us for service calls. You will need to detail any issues they may have and liaise with your relevant team members to arrange service callouts.
- Accurate message taking from customers, suppliers and installers
- Dealing with all inbound and outbound post
- Ensuring that the reception is manned at all times
- Carrying out generalist administrative duties and various reception/administrative duties

**Requirements**:

- Excellent Phone Manner
- Super Organised
- Previous experience using CRM and Deal Management software preferred
- Industry knowledge would be beneficial but not essential

*Office administration, customer service and sales experience would be beneficial

**Job Types**: Full-time, Permanent

**Salary**: £18,964.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- West Bromwich, B70 6EY: reliably commute or plan to relocate before starting work (required)

**Language**:

- English (required)

Work Location: In person

Reference ID: OACS-2023



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