Transport Customer Service Administrator

5 months ago

Belper, United Kingdom Knight of Old Full time

KNP Group are a leading privately owned 3rd party transport and logistics company with over 100 years’ experience and a strong reputation for quality and efficiency in the shared user and dedicated transport solutions industry in the UK and Worldwide.

We can offer a competitive salary commensurate with experience, contributory pension, life assurance.

Hours: Monday to Friday 09:00 -18:00 (1 hour lunch)

The Transport Customer Service Administrator's main responsibilities are:

- To understand the requirements of a wide customer base and manage these through our transport network from initial order to completed delivery.
- Working within an established Customer Service Team dealing with a large volume of incoming enquiries and questions.
- Proactive management of the requirements on a list of allocated key accounts.
- Provide internal and external customers with advice and updates, ETA’s, tracking etc.
- Accountability and overall ownership of any delivery issues and problems, from origination through to resolution.
- Assist in the debrief of returning drivers and processing of proof of deliveries.

The essential qualities required to the Transport Customer Service Administrator include:

- Must be customer focused and able to demonstrate management of day to day customer requirements within a B2B environment.
- Transport industry knowledge would be an advantage but not essential.
- Must be able to manage time, priorities and a demanding work load within a fast paced department.
- Must be experienced at managing queries, issues and problems with skill and ensure that our customers receive a high level of service at all times.
- Numerate with excellent written English with a confident telephone manner.
- Good excel knowledge and ITC skills
- Problem solving skills and experience of dealing with the management of issues and queries.

If your skills match the above and you are ready for your next challenge then we would love to hear from you, please press apply.

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