Community Booking Team

2 weeks ago


Canterbury, United Kingdom East Kent Hospitals University NHS Foundation Trust Full time

An exciting opportunity has become available to join our Community Child Health Booking team, based at Kent & Canterbury Hospital, to deliver high quality services in East Kent.

We are looking for a reliable and enthusiastic person with a high standard of organisational skills to provide an efficient administrative service in the team. The post holder will need to have good computer and communication skills, as well as being a team player, have an ability to use their own initiative and work well under pressure. You will be working with a wide range of people and communicating with both patients and staff.

You will work as part of a team inputting patient’s details, uploading referrals and booking appointments for our doctors and therapy teams. The post involves communication with patients and staff in order to maintain an efficient and smooth-running Service. Therefore, an outgoing nature and pleasant telephone manner are essential, displaying tact and diplomacy where necessary.

To maintaining a high standard of customer service skills when dealing with patients/relatives over the telephone.

Effectively use our hospital systems for the purpose of extracting, amending, up-dating and in-putting data to ensure that referrals are added to the list for the relevant specialty on the correct site and GP.

Ensure referrals/appointments are made accurately to the correct list, once prioritised. Referrals should be booked under the correct Clinician speciality, site and booked in chronological order.

The organisation is currently launching its new improvement focus in the form of an improvement system called We Care. The We Care System is a fundamentally new model that the organisation will be shifting to, it champions empowerment, promotes innovation and will bolster the connection and collaboration of staff throughout the organization. The We Care System utilizes a multi-layered approach to improvement allowing staff to develop and produce a variety of ideas to combat the issues and problems that have been identified. The system allows for the deployment of: Strategic Initiatives which are long term projects and focus led and driven by our executive Trust Priority Improvement Projects which are short term projects allocated to a range of project teams made up from our staff groups focusing on impacting our True North metrics and breakthrough objectives Ward Based OMS which delivers daily management and continuous improvement on the frontline

Please scroll down to access the full Job Description and Person Specification located in 'supporting documents'



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