Service Advisor

6 months ago


Wakefield, United Kingdom Work Search Recruitment Full time

We currently have a fantastic opportunity for an experienced Service Advisor to join this busy team in Wakefield. Joining a main franchised dealership you will be responsible for:

- Establishing rapport with customers and providing excellent service at all times
- Identifying ways in which you can help the customer and achieve sales targets by selling technician labour and add-on products
- Booking in customer vehicles for servicing, to maximise labour utilisation and efficiency
- Arranging alternative transport for the customer (courtesy cars where possible) and liaising with drivers regarding pick-up and delivery of customer vehicles
- Managing and following up all work in progress on customer vehicles; liaising regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames
- Producing customer invoices
- Arranging/collecting payment from customers over the telephone or in person

Skills required:

- A passion to deliver a high standard of customer service
- Excellent telephone and face-to-face communication skills
- Administration skills; be able to use computers with confidence and the ability to organise and prioritise work
- Knowledge of Pinnacle or other DMS systems would be advantageous
- Previous motor industry experience in a similar role is desired but not essential

A great opportunity to join a long-established motor group, with a great working environment and the opportunity to develop your career with ongoing training and progression opportunities. In addition to a competitive salary & generous OTE, you can expect 30 days of annual leave (inclusive of bank holidays) which increases with service & a workplace pension scheme.

Hours: Monday to Friday 8.30am - 5.00pm (no weekend working)

**Salary**: £23,028 to £25,000 depending on experience. plus bonus (circa £300 per month)

**Job Types**: Full-time, Permanent

**Benefits**:

- Company pension

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

Work Location: In person


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