Service Advisor

6 months ago

Wakefield, United Kingdom The Harratts Group Full time

**Are you a successful Service Advisor or Customer Service professional looking to take the next step in your career?**

We currently have a fantastic opportunity available for Service Advisor to join our busy service team in Wakefield.

**Service Advisor key responsibilities**:

- Establish rapport with and provide outstanding care to the customer
- Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products
- Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency
- Arrange alternative transport for the customer and liaise with drivers regarding pick-up and delivery of customer vehicles
- Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames.
- Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary
- Produce customer invoices
- Arrange/collect payment from customers over the telephone or in person

**The ideal Service Advisor**:

- Previous motor industry experience in a similar role is desired but not essential
- A passion to deliver a high standard of customer service
- Bags of personality and can take dealing with customers in their stride
- Excellent telephone and face-to-face communication skills
- Administration skills, be able to use computers with confidence and the ability to organise and prioritise work
- Knowledge of Pinnacle or other DMS systems would be advantageous

**Why Harratts?**
Being a long-established motor group, we provide a great working environment to develop your career with ongoing training and progression opportunities. In addition to a competitive salary & generous OTE, you can expect 30 days annual leave (inclusive of bank holidays) which increases with service & a workplace pension scheme.

**Job Types**: Full-time, Permanent

**Salary**: £25,282.40 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay
- Performance bonus

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person

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