Current jobs related to Mortgage Support Representative - Leek - The Co-operative Bank

  • Intermediary Mortgage Team Agent

    4 months ago

    Leek, United Kingdom Leek Building Society Full time

    **Location**:Hybrid working with 5 days per fortnight in our Head Office (Leek, Staffordshire) and the remaining time remotely. **Employment type**:Full-time, permanent position. **Salary**:£21,000-£27,000 dependent on experience, plus benefits. **Working hours**:35 hours per week, worked flexibly. **The Organisation** Leek Building Society is an...

  • Sales Development Representative

    3 weeks ago

    Leek, Staffordshire, United Kingdom SMarter Recruitment Full time

    Job Description**Job Title:** Sales Development Representative**Job Summary:** We are seeking a highly motivated and results-driven Sales Development Representative to join our team at SMarter Recruitment. As a Sales Development Representative, you will be responsible for identifying and pursuing new business opportunities, building relationships with...

  • Customer Service Representative

    3 weeks ago

    Leek, Staffordshire, United Kingdom KPI Recruiting Full time

    About the RoleWe are seeking a highly skilled and organized Customer Service Coordinator to join our team at KPI Recruiting. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesMaintain clear and effective communication with customers to ensure their...

  • Customer Service Representative

    3 weeks ago

    Leek, Staffordshire, United Kingdom KPI Recruiting Full time

    Job Summary:We are seeking a highly organized and detail-oriented Customer Service Coordinator to join our team at KPI Recruiting. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our clients, ensuring timely and accurate delivery of our products and services.Key Responsibilities:Maintain clear and...

  • Care Professional

    1 week ago

    Leek, Staffordshire, United Kingdom Home Instead Full time

    Unlock a Rewarding Career with Home InsteadAre you passionate about helping others and making a difference in people's lives? Do you want a role that offers flexibility, great pay, and excellent support? Look no further than Home Instead, the world's leading provider of non-medical care and companionship services.About the RoleWe are seeking kind and...

  • Care Professional

    1 week ago

    Leek, Staffordshire, United Kingdom Home Instead Full time

    Unlock a Rewarding Career with Home InsteadAre you passionate about helping others and making a difference in people's lives? Do you want a role that offers flexibility, great pay, and excellent support? Look no further than Home Instead, the world's leading provider of non-medical care and companionship services.About the RoleWe are seeking kind and...

  • Kitchen Team Member

    3 months ago

    Leek, United Kingdom Premier Inn Full time

    We're currently recruiting in our Leek Town Centre Premier Inn. Working 20 hours per week, paying up to £11.07 per hour **Kitchen Team Member - Leek Town Centre Premier Inn** Come and be a Kitchen Team Member at **Premier Inn** in **Leek (ST13 5AS)**. Help us prepare, cook and serve our mouth-watering meals to Premier Inn guests. Immediate start, no chef...

  • Housekeeper

    4 months ago

    Leek, United Kingdom Premier Inn Full time

    We're currently recruiting in our Leek Town Centre Premier Inn. Working 15 hours per week, paying up to £11.02 per hour. **Housekeeper - Leek Town Centre Premier Inn** Come and be a Housekeeper at Premier Inn in Leek. You’ll join a fun housekeeping team that takes pride in cleaning to create the hotel rooms that help our guests rest easy. Immediate...

  • Ground Floor Team Member

    4 months ago

    Leek, United Kingdom Premier Inn Full time

    We're currently recruiting in our Leek Town Centre Premier Inn. Working 16 or 20 hours per week, paying up to £10.82 per hour **Ground Floor Team Member - Leek Town Centre Premier Inn -** Hotel** Come and be a Ground Floor Team Member at Leek Town Centre Premier Inn. As the friendly face of our hotel, use your fun personality and your customer service...

  • Front of House

    4 months ago

    Leek, United Kingdom Premier Inn Full time

    We're currently recruiting in our Leek Town Centre Premier Inn. Working 12 hours per week, paying up to £10.82 per hour **Front of House - Leek Town Centre Premier Inn** Come and be a Front of House Team Member at Premier Inn in Leek. As the friendly face of our hotel, use your fun personality and your customer service skills to welcome guests. Help them...

  • Health Care Assistant

    4 months ago

    Leek, United Kingdom Families Care Full time

    **HEALTH CARE ASSISTANT JOB DESCRIPTION** This job description summerises the work content and nature of the post and its role within the organisation. It does not specify every aspect of the job in detail and broad headings covering primary responsibilities have been used. **OVERALL PURPOSE OF THE ROLE** The purpose of care provided by a Families Care...

  • Postperson with Driving

    3 months ago

    Leek, United Kingdom Royal Mail Group Full time

    **Delivery Postie with Driving** **Job Reference: 296347** **Location: Delivery Office, ST13 5DQ** **Job type: Permanent contract** There has never been a more exciting time to join us! We are reinventing Royal Mail for the future and now is a perfect time to join us on that journey. Each year, we make billions of deliveries possible. Whatever the weather,...

  • Postperson with Driving

    4 months ago

    Leek, United Kingdom Royal Mail Group Full time

    **Delivery Postie with Driving** **Job reference: 312457** **Location: Leek Delivery Office, ST13 5DY** **Job type: Permanent contract** **Hours: 30:00 hours per week, working 5 days across Monday - Sunday, working between 08:30 and 14:30** *** **Due to operational demand, you will be required to work one in four Sundays on a rota basis.** **Please note...

  • Administrator

    4 months ago

    Leek, United Kingdom Harbour Healthcare Full time

    **Care Home Administrator - 40 Hrs per week** Treetops Care Home - Park Road - Leek - ST13 8XP **Harbour Healthcare** **£12.00 Per Hour** Harbour Healthcare are recruiting for a Administrator. Harbour Healthcare set high standards for resident care, working for Harbour Healthcare will mean that you are joining a team that put residents care and comfort...

  • Junior Procurement Specialist

    3 weeks ago

    Leek, Staffordshire, United Kingdom KPI Recruiting Ltd Full time

    Job Title: Assistant BuyerSalary: Up to £30,000Schedule: Monday to Friday, 9am-5pmJob Type: Full-timeAbout the Role:We are seeking a highly motivated and organized Assistant Buyer to join our team at KPI Recruiting Ltd. As a key member of our Brand Team, you will play a crucial role in delivering a commercially successful wholesale range.Key...

  • Junior Procurement Specialist

    3 weeks ago

    Leek, Staffordshire, United Kingdom KPI Recruiting Ltd Full time

    Job Title: Assistant BuyerSalary: Up to £30,000Schedule: Monday to Friday, 9am-5pmJob Type: Full-timeAbout the Role:We are seeking a highly motivated and organized Assistant Buyer to join our team at KPI Recruiting Ltd. As a key member of our Brand Team, you will play a crucial role in delivering a commercially successful wholesale range.Key...

  • Customer Advisor

    3 months ago

    Leek, United Kingdom HSS Hire Full time

    It's an exciting time to join HSS, as we move into our next phase of growth, we have an opportunity for a Customer Advisor in our Builders Merchants,to join us in our Leek store. With a variety of products across all sectors to offer our customers, a forward-thinking culture, what better time to join a dynamic organisation! If you are experienced in Sales /...

  • Talent Acquisition Specialist

    1 month ago

    Leek, Staffordshire, United Kingdom Ornua Foods Full time

    Talent Acquisition Specialist Job Title: Talent Acquisition Specialist (12 Month Maternity Cover) Reports to: Talent Acquisition Manager (UK & Europe) Location: Hybrid working model with travel to various UK sites as necessary. Working Hours: Monday to Friday, 08:45 onwards – flexibility required for shift meetings. Salary: £24,000 to...

  • Talent Acquisition Specialist

    1 month ago

    Leek, Staffordshire, United Kingdom Ornua Foods Full time

    Talent Acquisition Specialist Job Title: Talent Acquisition Specialist (12 Month Maternity Cover) Reports to: Talent Acquisition Manager (UK & Europe) Location: Leek ST13 5SP, with travel to UK sites as required (hybrid working offered with this role). Hours: Monday to Friday 08:45 to – flexibility required for shift meetings Salary: £24,000...

  • Food & Beverage Team Member - Stoke-on-Trent, Staffordshire

    3 weeks ago

    Leek, United Kingdom The National Trust Full time

    Food & Beverage Team Member - Stoke-on-Trent, Staffordshire Summary *INTERNAL APPLICANTS ONLY* The National Trust is renowned for its food and hospitality. We run 185 cafes, tea-rooms and restaurants all over England, Wales and Northern Ireland, and we'd love you to join us.   We’re looking for a Food and Beverage Team Member to join us at Biddulph...

Mortgage Support Representative

4 months ago

Leek, United Kingdom The Co-operative Bank Full time

Location- Leek- Discipline:
- Retail Banking- Job type:
- Permanent- Salary:
- £23,500- Contact name:
- Julie-Ann Nicholas- Job ref:
- 023303- Published:
- about 3 hours ago- Startdate:
- 20/11/2023**Location: Office Based in our Leek Contact Centre**

**Contract: Permanent**

**Full Time - 37.5 hours per week Monday - Friday (8am-6pm) and 1 in 3 Saturdays (8am-1pm) on a rotating shift pattern**

**Salary: From £23,500 plus annual bonus, 27 days holiday increasing to 30 days plus bank holidays and a fantastic range of benefits**

**This is a great opportunity for anyone who is looking to kick-start their career or continue their career within the financial services industry. It doesn’t matter if you haven’t worked in a contact centre before, as we’ll give you full training to understand our clients, products and offers. We’re looking for great people with transferrable skills who can communicate clearly and confidently and have the emotional resilience to be able to deal with challenging conversations with customers.**

**Why join The Co-operative Bank**:
2023 is an exciting time to join The Co-operative Bank as we continue our journey of growth. The original Ethical bank, formed in 1872, we are the only UK high street bank with a customer-led Ethical Policy; one of the main reasons our customers choose to bank with us.

We are the bank for people with purpose. From supporting local communities to tackling climate change, all our colleagues and customers have a say in who we are and how we do business. Ethical then, ethical now, ethical always.

We are a diverse colleague community and encourage everyone to bring their whole selves to work. We strive to help colleagues connect and support each other, our customers and our communities. We reward them with more than just a competitive salary, offering an attractive range of benefits that support work-life balance, wellbeing and career development.

**The role**:
If you can bring excellent customer service experience, we are offering a brilliant opportunity to join our award-winning team. You will interact with customers over the telephone supporting with their mortgage accounts, ensuring the right outcome for the customer and the bank. As you progress you will learn more skills that will develop your knowledge and capabilities. You will receive fantastic training in a friendly and supportive team to enable you to deliver outstanding service to our customers.

**Key accountabilities**:

- Protecting and enhancing customer and company interests by using active questioning and listening techniques to determine customers financial and personal circumstances
- Identifying customer needs and responding to them, ensuring all relevant facts and information is gathered, to ensure the most appropriate outcome for the customer.
- Handling each call in a professional manner and having the ability to show empathy and sympathy as required
- Identifying and supporting our vulnerable customers and providing an empathetic approach to their sensitive and unique situations. Working with them to reach a mutually acceptable solution utilising appropriate guidance provided
- Negotiating affordable re-payment plans with customers in financial difficulty following income and expenditure analysis
- Using negotiation and persuasion skills to gain customer commitment
- Ensuring that all interactions with customers are recorded and updated accordingly on the relevant system, adhering to all relevant processes and procedures, to enable accurate and factual data and to make sure our customer’s information is protected at all times.
- Delivering exceptional customer service through every customer interaction utilising specialist knowledge, skills and experience to deliver industry leading customer outcomes (full training provided)
- Supporting the team by providing help, guidance and feedback to others, sharing best practice and seeking out opportunities for continuous improvement.
- Complying with regulatory and company policies at all times

**Knowledge, skills and experience required**:

- Unwavering customer focus, with the ability to handle queries of a sensitive and challenging nature
- Ability to communicate information clearly, concisely and accurately, typically verbally, but also written
- Positive and enthusiastic approach
- Strong interpersonal skills and an excellent telephone manner
- Good problem solving and analytical skills
- Empathetic nature
- The ability and desire to work in a fast paced environment
- Computer literate with the ability to navigate confidently and quickly around multiple systems whilst speaking to customers over the telephone

**What we can offer you**:

- 27 day’s holiday rising to 30 days plus bank holidays
- Annual bonus
- Competitive pension with bank contribution up to 10% based on your contribution for example you pay 4% we pay 8%.
- 2 paid days for volunteering per year
- Retail discounts
- Family friendly policies and a supportive