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Customer Service Representative

2 months ago


Leek, Staffordshire, United Kingdom KPI Recruiting Full time
About the Role

We are seeking a highly skilled and organized Customer Service Coordinator to join our team at KPI Recruiting. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities
  • Maintain clear and effective communication with customers to ensure their needs are met and exceeded.
  • Process customer orders by verifying availability, confirming prices, and coordinating delivery dates.
  • Coordinate sample requests and dispatch samples as needed.
  • Ensure accurate documentation and labeling for hazardous airfreight shipments.
  • Record and follow up on customer complaints to resolve issues promptly.
  • Manage customer accounts and maintain up-to-date customer master data.
  • Collaborate with production teams to plan canning schedules and allocate bulk finished materials.
  • Process end-of-month consignment stock and coordinate with logistics teams as needed.
Requirements
  • Strong administrative skills and excellent IT proficiency.
  • Excellent interpersonal skills and ability to manage multiple tasks simultaneously.
  • Excellent time management and organizational skills.
  • A sound understanding of Microsoft Office and ability to learn new systems quickly.
About KPI Recruiting

KPI Recruiting is a leading recruitment agency dedicated to providing exceptional service to our clients and candidates. We are committed to building long-term relationships and delivering results-driven solutions.