Appointment Co-ordinator

7 months ago


Preston, United Kingdom Concept Claim Solutions Full time

**CONCEPT CLAIM SOLUTIONS** has a new opportunity to join the Country’s most successful Building Insurance Claims Specialists. We are industry leaders in household insurance claims, going that extra mile to provide a complete “one stop shop” service to our clients nationwide.

We are looking to recruit an Appointment Co-Ordinator to schedule appointments for our field based local area managers.

Concept Claim Solutions provides an insurance claims management service, mainly to the residential market. When a homeowner needs to make a claim on their home insurance Concept’s free service removes the hassle of dealing with the insurance company and the many tradespeople that might be needed to quote and rectify whatever has gone wrong. We are looking for an Appointment Co-Ordinator to speak with customers, log insurance claims, book appointments for local area managers and provide support to the field team.

The role will be office based at our HQ in Fulwood, Preston. The position would suit someone with a confident telephone manner, good IT skills and with experience of working in a fast paced office environment.

**Responsibilities**:

- Call handling - inbound and outbound
- Diary management of local area managers
- Schedule and confirm appointments for clients and their customers
- Enter customer information quickly and accurately into the company CRM system
- Provide exceptional customer service and address any inquiries or concerns
- Communicate effectively with clients and team members
- Maintain a professional and friendly phone etiquette at all times

**Experience**:

- Previous experience in a similar role preferred
- Strong data entry skills with attention to detail
- Excellent communication skills, both verbal and written

As an Appointment Coordinator, you will play a crucial role in ensuring smooth operations and providing exceptional customer service. Your attention to detail, ability to communicate effectively, and proficiency in data entry will contribute to the success of our team.

**Salary**: From £10.42 per hour

Expected hours: 40 per week

**Benefits**:

- Casual dress
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Preston: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Work Location: In person



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