Sales Support Intern

5 months ago

Edinburgh, United Kingdom Let Tech Solutions Ltd Full time

**About the Company**

At Let Tech Solutions, everything we do is driven by our aim of “Making Letting Better”

Our Mission is to digitise and de-carbonise the residential letting process. Empowering property professionals and tenants with solutions that streamline the rental process and reduce carbon emissions.

Our Vision is a 10X more efficient, and sustainable “Let Zero” letting journey for everyone.

**About the Role**

We are looking for a Sales Support Intern to join our team for a three-month period.

This role is pivotal in supporting our Customer Success Department in ensuring the adoption and engagement of our products and services.

The key focus of the role will be client satisfaction, product engagement and identifying sales opportunities. You will assist clients, resolve queries and issues and implement changes that can strengthen the company’s relationship with its clients, while identifying opportunities to up-sell and develop our current client base.

If you’re an out-going people’s person who is eager to work in a fast paced, lively environment and can bring energy and enthusiasm to work every day, we want to hear from you

**Key Responsibilities**:

- **Feature Adoption Follow-up**:Actively follow up with customers on the adoption of features discussed during meetings, ensuring they are leveraging the full potential of our offerings.
- **Training Coordination**: Facilitate further training sessions for customers on features and services discussed during meetings, tailored to their specific needs and timelines.
- **Meeting Qualification**:Assist in qualifying potential meetings with existing customers or prospects, ensuring a strategic approach to customer engagement and success.
- **Cancellation Management**: Support the process of managing cancellations, working to understand the reasons behind customer decisions and exploring opportunities to retain business.
- **CRM Management**: Take responsibility for updating customer information, ensuring data integrity and accuracy.

**Qualifications and Skills**:

- Current or recent graduate in Business Administration, Marketing, Communication, or a related field.
- Strong organisational and multitasking skills, with the ability to prioritise tasks effectively.
- Excellent communication skills, both written and verbal, with an emphasis on clear and empathetic customer communications.
- Ability to work closely and harmoniously with team members, demonstrating a collaborative and agile approach to work.
- Comfortable using new technologies.
- Previous experience or familiarity with CRM software.
- Keen interest in customer success, with a proactive approach to solving problems and improving customer experiences.

**Personal Attributes**:

- A natural people person who can build rapport and trust with both team members and customers.
- Highly motivated with a learning mindset, eager to grow skills and knowledge in customer success.
- Demonstrates initiative, able to work independently with mínimal supervision, while also being a strong team player.
- Flexibility and adaptability in a fast-paced environment.

**What We Offer**:

- Hands-on experience in a dynamic customer success team.
- Opportunity to develop professional skills in customer engagement, CRM management, and strategic communication.
- A supportive and collaborative work environment where your contributions are valued and encouraged.
- Feedback and mentoring from experienced professionals in the field.
- Potential for future employment opportunities based on performance and company needs.

**Benefits**
- Your career and professional development is massively important to us. We will work with you to set and achieve professional goals and support training and up-skilling
- Great coffee, fresh fruit and snacks to keep you going throughout the day
- Friday team drinks and frequent socials

**Job Type**: Internship
Contract length: 3 months

**Salary**: £24,000.00 per year

Schedule:

- Monday to Friday

Work authorisation:

- United Kingdom (required)

Work Location: In person

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