Customer Service

4 months ago

Bristol, United Kingdom DPD Group UK Full time

Company Description
- ** Contract**:Permanent - 37.5 hours per week
- ** Salary**:circa £25,700
- ** Bonus**:Monthly bonus paid after probation if set KPIs are achieved
- ** Location**:Bristol - Castlemead BS1 3AG
- ** Days of Work**: Monday to Friday

Join us on our journey as we aim to be the UK’s most sustainable delivery company, whilst ensuring our customers continue to receive a world class service.

You will be in a busy and fast paced business, with a turnover of over £2 billion, that can offer you great benefits and plenty of opportunities to progress your career

DPD are passionate about creating an environment that is open, ethical, inclusive and socially responsible.

When joining DPD you are not just starting a job, you are vital to our journey to be the most customer centric, inclusive, sustainable and leading parcel delivery provider within the UK who embraces and drives change, placing our people and our customers at the heart of what we do.

Along with job security, the tools to do the job and a competitive salary, you’ll receive fantastic benefits starting on day one, including never working on your birthday ever again

DPD is a Valuable 500 company and a Disability Confident Employer

**Job Description**:
We are currently recruiting a for an experienced and dedicated Customer Service / Credit Controller (known internally as Credit Management Clerk) to join our high performing and friendly Credit Management team based in Bristol Castlemead.

We are looking for a customer focused individual who has a background of fast paced customer service and/or credit management (credit control) based roles.

Key responsibilities of this role will include;
- Resolve customer invoice queries within agreed time scales
- Actively engage with internal departments such as Sales, Customer Relationship Management, Customer Services and Finance where appropriate to ensure all of the above are achieved
- Complete ad hoc tasks in relation to the above when appropriate

**Qualifications**:
**About You**

Alongside these you will need to have;
- You will have proven and demonstrable experience of working in a fast paced customer service and/or credit management (credit control) environment
- You will have strong communication skills with a confident telephone manner and the ability to build a quick rapport with the customer
- You will be polite and professional at all times and have a willingness to go the ‘extra mile’ to exceed customer expectations
- Ability to work as a team player and on your own initiative
- Excellent administration skills with the ability to use Microsoft Office / Google programmes
- Demonstrate high levels of self-motivation and initiative to effectively problem solve.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.

Additional Information
**About our benefits**:
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Health Kiosks visiting every location
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- Free eye tests and support with the cost of glasses

Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.

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