1st Line IT Support Engineer

1 week ago


London, United Kingdom Latcom Plc Full time

1st Line IT Support Engineer. My client based in London (nearest tube - Westminster) my client are looking for a 1st Line IT Support Engineer who is looking to progress into a 2nd line role. My client will offer full training and good career progression **Please note this role is 100% office based and offers no WFH.**Working hours are on a shift pattern covering the hours of 7.00 and 19.00, occasionally some weekends.

**You must have**:

- Solid experience in a 1st line IT support role.
- Experience supporting; Active Directory, Desktop/laptops, Windows 10, Office 365, Mobile devices.
- Excellent end user/customer service skills
- Have the ability to obtain Security Clearance.

**Responsibilities**:

- 2nd Line Technical support across internal IT, shared infrastructure and customer solutions, whilst working to high standards in the ITIL areas of Incident, Problem and Change
- Forming part of the support delivery team, reacting to customer requirements for implementation or changes
- Taking ownership of service-impacting issues for a customer’s estate, and resolving the issue effectively whilst keeping the customer updated
- Supporting the Service Desk and colleagues to develop, implement and improve technical support tools, work instructions and processes
- Laptop & Mobile phone Builds / Support
- Software Installations
- Ticket Queue Management
- Be a member of Out-of-Hours 24/7 remote support rota
- Support users working areas
- Manning of the Drop-In Tech surgery
- Remote Site visits as and when required

For further information and a full job spec please send in your CV.



  • London, United Kingdom Capital IT Resourcing Full time

    **1st Line IT Support Engineer** Location: London - Hybrid with Working from Home **Salary**: £25,000 - £27,000 My client based in London, are URGENTLY seeking a permanent **1st Line IT Support Engineer**. As a **1st Line IT Support Engineer,** you must have experience working in a very customer focused environment and enjoy Desk Side Support. In this...


  • London, United Kingdom Capital IT Resourcing Full time

    **1st Line IT Support Engineer** Location: London - Hybrid with Working from Home **Salary**: £24,000 - £26,000 My client based in London, are URGENTLY seeking a permanent **1st Line IT Support Engineer**. As a **1st Line IT Support Engineer,** you must have experience working in a very customer focused environment and enjoy Desk Side Support. In this...

  • 1st Line Support

    1 month ago


    London, United Kingdom Just IT Full time

    Are you a 1st Line Support Engineer looking for a new role? About the company A well established Business Technology provider specialising in IT is looking for an experienced 1st line Field Engineer to join their ever growing team. As an IT Field Engineer, you would be travelling to and from customer sites to provide support as well as complete installation...

  • 1st/2nd Line Support

    2 weeks ago


    London, United Kingdom Just IT Full time

    1st/2nd Line Support Engineer - ____________________ Location: Farringdon **Salary**: Up to £32,000 - ____________________ Are you an experienced 1st/2nd Line Support Engineer looking for a change of environment? About the company **Responsibilities**: - Maintaining and developing our IT solutions - Cloud based/on-premise infrastructure - Security and...

  • 1st /2nd Line Support

    2 weeks ago


    London, United Kingdom Just IT Full time

    1st / 2nd line IT Support - ____________________ Location: Bank **Salary**: £34,000 - £40,000 - ____________________ Are you a 1st Line Support Engineer looking for the natural step up in you career? About the company One of the world's largest financial groups is looking for an experienced 1st line support engineer who is ready to take the next step in...


  • London, United Kingdom Applause IT Full time

    **1st / 2nd Line Support Engineer - Microsoft, Networking, O365** **Central London (Hybrid) - £23,000 - £30,000 + Benefits** Applause IT are looking for a **1st / 2nd Line Support Engineer** with experience within a Microsoft operating environment, to join a forward thinking and growing business. Essential Skills/Experience: - Any knowledge of...

  • 1st/2nd Line Support

    2 weeks ago


    London, United Kingdom Just IT Full time

    1st/2nd line Support Engineer Up to £32,000 Kings Cross 5 Days on Site Are you a 1st/2nd line engineer with at least 18 months of experience looking for your next career step? A growing architecture firm are looking for someone to join and provide hands-on support for studio members in a fast-paced, digitally diverse, intense, exciting, and friendly...


  • London, United Kingdom Bench IT Full time

    Our client operates in the specialist business insurance market and have a new opportunity for a 1st line IT Support Engineer. This is an opportunity for an experienced 1st Line Support Technician to join an organisation on a 12-month fixed contract term to provide IT support to c300 across the UK and global locations. This is a hybrid role with attendance...


  • London, United Kingdom Air IT Limited Full time

    Join the Innovation Force as a 1st Line Service Desk Engineer at Air IT!  Are you ready to embark on an exhilarating journey with a dynamic team that's reshaping the landscape of IT support and services? At Air IT, we're not just an MSP; Why Air IT? With a legacy of excellence dating back to 2005, we've evolved into a powerhouse of innovation and expertise....


  • London, United Kingdom Air IT Limited Full time

    Join the Innovation Force as a 1st Line Service Desk Engineer at Air IT!  Are you ready to embark on an exhilarating journey with a dynamic team that's reshaping the landscape of IT support and services? At Air IT, we're not just an MSP; Why Air IT? With a legacy of excellence dating back to 2005, we've evolved into a powerhouse of innovation and expertise....


  • London, United Kingdom Air IT Limited Full time

    Join the Innovation Force as a 1st Line Service Desk Engineer at Air IT!  Are you ready to embark on an exhilarating journey with a dynamic team that's reshaping the landscape of IT support and services? At Air IT, we're not just an MSP; Why Air IT? With a legacy of excellence dating back to 2005, we've evolved into a powerhouse of innovation and expertise....


  • London, United Kingdom Air IT Limited Full time

    Join the Innovation Force as a 1st Line Service Desk Engineer at Air IT!  Are you ready to embark on an exhilarating journey with a dynamic team that's reshaping the landscape of IT support and services? At Air IT, we're not just an MSP; Why Air IT? With a legacy of excellence dating back to 2005, we've evolved into a powerhouse of innovation and expertise....


  • London, United Kingdom Deerfoot IT Resources Ltd Full time

    Deerfoot IT Recruitment has an excellent opportunity for a dedicated and collaborative 1st Line Helpdesk Support Engineer to join our client's welcoming and inclusive team. This full-time support engineering role is based in London and offers a salary of£25,000 per annum and excellent benefits. As an attentive 1st Line Helpdesk Support Engineer, you will be...


  • London, United Kingdom Deerfoot IT Resources Ltd Full time

    Deerfoot IT Recruitment has an excellent opportunity for a dedicated and collaborative 1st Line Helpdesk Support Engineer to join our client's welcoming and inclusive team. This full-time support engineering role is based in London and offers a salary of£25,000 per annum and excellent benefits. As an attentive 1st Line Helpdesk Support Engineer, you will be...


  • London, United Kingdom vertex-it-solutions Full time

    Job description - First Line Engineer Office based Our client is a dynamic and fast growing Managed Service Provider, located near Camden, NW London where employees are encouraged and supported to develop their skills as part of an excellent, hard working team. No two clients of the Company are the same: each company has different needs requirements and we...


  • London, United Kingdom Just IT Recruitment Full time

    Are you looking for a company that will support your career growth? **About the Company**: A well-established and fast rising accountancy firm is looking for 1st line Desktop Support engineer with one to two years of IT experience to join their small but rapidly growing IT team. You will be tasked with supporting the company’s users and systems. The role...


  • London, United Kingdom Robert Half Full time

    Robert Half Technology are assisting UK's leading innovation agency to recruit a 1st Line Support Engineer on a contract basis based in their London office. This role will be paying between £100-£175 per day. Hybrid working **Role** - The 1st Line Support Engineer will be responsible for ensuring that any queries are passed onto the correct team -...


  • London, United Kingdom Project People Full time

    1st Line Support Engineer Permanent Position We are looking for 1st Line Support Engineer to join a high profile project based in London (Onsite Working) . The role will offer extensive training to upskill you and fast track your career Technical Capability - Works within a team as an established systems/product specialist (e.g. detailed knowledge of...


  • London, United Kingdom Project People Full time

    1st Line Support Engineer Permanent Position We are looking for 1st Line Support Engineer to join a high profile project based in London (Onsite Working) . The role will offer extensive training to upskill you and fast track your career Technical Capability - Works within a team as an established systems/product specialist (e.g. detailed knowledge of...


  • London, United Kingdom Middle Recruitment LTD Full time

    1st Line Support Engineer middle is partnered with a family run IT business in Farnham to find their new 1st Line Engineer! After the client has won a few next clients, this is a brand-new hire for the business to support their continuous improvement plans and client offerings. No previous MSP experience is needed, just someone who has some foundation...