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1st Line IT Support Service Desk Engineer
4 months ago
Join the Innovation Force as a 1st Line Service Desk Engineer at Air IT Are you ready to embark on an exhilarating journey with a dynamic team that's reshaping the landscape of IT support and services? At Air IT, we're not just an MSP; Why Air IT? With a legacy of excellence dating back to 2005, we've evolved into a powerhouse of innovation and expertise. We're a community of passionate individuals driven by a shared purpose: to provide unparalleled IT and Cyber Security support to SMEs nationwide. And now, we're seeking a skilled 1st Line Service Desk Engineer to join our ranks and help us deliver exceptional results to our clients.
As a 1st Line Service Desk Engineer, you'll be at the forefront of IT support, serving as the initial point of contact for our diverse client base. Delivering efficient and effective customer service
Handling technical service requests with finesse
Logging and maintaining detailed service ticket records
To excel in this role, you'll need:
Previous experience in IT support
Exceptional customer service and problem-solving skills
Proficiency with Microsoft technologies and troubleshooting
Strong knowledge of Windows desktop administration
Familiarity with Active Directory, Group Policy, and DNS
A commitment to continuous professional development
Ready to take the leap into a thrilling career as a 1st Line Service Desk Engineer? Apply now and become part of our innovative team at Air IT. Together, let's shape the future of IT support ??
Air IT are equal opportunities employers, who value diversity and are strongly committed to providing equal employment opportunities for all and so please let us know if you require any reasonable adjustments at any point in the recruitment process.
