Lead Content Designer

6 months ago

Edinburgh, United Kingdom Scottish Government Full time

Overview:
**_
Apply_**
**_ your leadership skills and build relationships _**
**_to make a difference in the lives of people in Scotland._**

**_
Join us to Deliver a Valuable Service_**

Our vision is to create a more successful country, increase wellbeing and provide opportunities to all people living in Scotland. As an organisation we embody the values of In the Service of Scotland in that we act with integrity, are inclusive, collaborative, innovative and kind.

We are currently scaling the maturity of our content operations. You will be a part of the central Scottish Government content operations team, which will help determine the future of how, when, and where the government will publish the content, our users need.

As Lead Content Designer, you will play a significant part in making this vision a reality by managing your team of content designers. Your role will involve turning user interactions into situations that are easy to use and understand. Excellent content helps users to use our products to understand complex information and complete particular tasks. Your work will either enhance how the public sector supports end users or directly assist those end users in meeting their needs, depending on the context for the particular content you will support.

**_
What do Employees say about us?_**

**_
** _**
**_Marc _**
**_Lun_**
**_ness_**
**_, _**
**_Lead _**
**_Content Designer **_**
- “_
- It’s_
- an exciting time to be part of the User Centred Design community at Scottish Government. _
- We’re_
- at the stage where a lot of policy and service teams are recognising the value that we bring to help them communicate what they need, shape their products and services, and make sure their audiences’ user needs are met._
- There’s_
- a plan to transform how we manage our content operations and really scale the volume of content we support in a coordinated way. This gives content designers room to develop specialist skills in content strategy, design, _
- management,_
- or engineering. It also means being part of a community of practice, to share learning and support each other. You _
- don’t_
- feel the loan voice championing an approach not everyone gets_
- It’s_
- also a privilege to be part of the Civil Service, you know _
- you_
- ’_
- r_
- e_
- valued by an employer committed to diversity and supported to have the work/life balance that will get the best out of you. At the same time, _
- we’re_
- working on _
- supporting the public sector services and rights information that the people and businesses of Scotland depend on - you know that everything you do can make tangible, positive, differences to people’s lives.”_

**Andy - Senior Content Designer**
***
- “As a content designer, _
- it’s_
- satisfying knowing that our work can help people access vital public services. _
- It’s_
- a varied, challenging role. I love learning about our users and advocating for them._
- I really value being part of a supportive content community that lets us share ideas, _
- skills,_
- and learnings.”_

Hear from colleagues discussing Digital Careers at Scottish Government.

**Responsibilities**:
We’re currently a small team needing to expand to meet the increasing demand for content design support and the need to scale content operations in Scottish Government. As an enthusiastic and dedicated person in content design, you’ll be keen to invest the time and effort necessary to make complicated concepts simpler and faster to comprehend for those who need them.

A Lead Content Designer is an expert practitioner and leader who directs a team of content designers. They assure the content quality across whole teams and make sure content aligns to strategy and objectives while meeting the needs of users.

You will oversee content design procedures that are a part of the Scottish

Government's content operations. You will provide a publishing service for one or more business areas, which entails creating original content for those areas. Each piece of content is a standalone item that satisfies a specific user need that the organisation is trying to address with its services.

You will support content designers to plan, create, publish, and review the various content products using the right patterns and formats, such as publications, forms,

and other web content (static or dynamic).

There are 3 main workstreams that you will be involved in:

- Digital operational guidance for public sector bodies
- Service access and rights information for the people and businesses of Scotland
- Strategic development of the future content operations of Scottish Government and other public sector bodies

**Your r**
**esponsibilities will include**:

- Working closely with service managers, programme directors and senior stakeholders to resource teams, resolve problems and develop future projects
- Promoting the content design discipline, engage with the cross-government community, and keep up to date w

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