Brokerage Administration

3 weeks ago

Birmingham, United Kingdom The Recruitment Co Full time

The role in short will require the following experience and attributes:
This is a Hybrid roles mainly home based with some office based days required:

- Issue provider contracts and individual placement agreements for CHC funded placements and care packages
- Engage compassionately and professionally with service users, families and representatives when identifying care packages and placements.
- Act promptly to address identified risks in care provision, or where changing needs require alterations to the way that care is delivered.
- Maintain accurate information systems to evidence the effectiveness of the service
- Develop good links with CHC operational teams, acute hospitals, and the three local authorities.
- Deliver against personal objectives, achieving quality outcomes, prioritising own workload and working to tight deadlines.
- Propose changes to own work, or that of the wider team, to achieve a more effective service.
- Ensure all funding is signed and in place prior to placement
- To receive requests for a care service of the placement requirement from initial request for a service, identifying the most appropriate Provider and placing with the service.
- Where services are necessary - work with CHC assessors, case managers and external providers to help source, negotiate and broker the service for service users based on clinical need, outcome, cost and efficiency.
- Liaise with senior staff to ensure complex cases are escalated in a timely manner so as to ensure that the service user receives care from the most appropriate Provider
- To type confidential correspondence ensuring all decisions in respect of Continuing Healthcare are conveyed to all relevant parties in agreed timescales adhering to the National Framework and local policies.
- Provide a confidential and sensitive administrative support to the Continuing Healthcare Team
- Ensure that data systems are kept up to date to allow accurate and detailed reporting capabilities, this could be for internal or external requirements
- Produce a range of confidential documents, including typing of letters and file notes. Maintain an effective office support

system including filing photocopying and telephone cover
- Maintain confidentiality of information concerning patients
- High attention to detail and motivation required to work towards and adhere to challenging deadlines. Ability to prioritise your own workload is critical and also able to react and respond quickly to unforeseen urgent escalations
- Cross cover other administrators as required
- Participate in objective setting and monthly 1:1 meeting with Line Manager and attend all mandatory training and other training relevant to role
- Take every reasonable opportunity to maintain and improve professional

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.

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