Cardiac Rehab Support Secretary
6 months ago
Effective communication skills when dealing with external and internal clinical stakeholders and exercising tact, sensitivity and discretion when dealing with patients and their relatives.
Discernment in all aspect of the typing support role, exercising independent judgement and initiative, as appropriate.
Organisation of cardiac rehabilitation administration, including the organisation and booking of appointments, stock review and maintenance.
Telephone liaison with patients.
Assist in the collection and recording of audit data.
Touch typing of correspondence and other patient related documentation appropriate to the specialty following shorthand dictation, hard copy written documents or digitally produced audio files.
Ensure all correspondence outputs produced meet the quality and professional standards set by the department.
Accurate and timely recording of patient information onto Trust systems for specialty use, as directed.
**General office duties**: filing, photocopying, scanning, faxing documentation and providing telephone cover to the department, as required.
Ad hoc retrieval of information to support patient pathway management: patient notes, scanned documentation etc..
Responsibility for maintaining safe and secure systems in relation to documentation that is retrieved or used as part of the role, in accordance with governance procedures.
Sort, prioritise, process and distribute incoming mail, using judgement and experience to decide which documents to forward to other areas for action/information.
To undertake annual appraisal
Must undertake all mandatory training as required by the Trust.
Any other duties appropriate as may be required.
Liverpool University Hospitals NHS Foundation Trust was created on 1 October 2019 following the merger of two adult acute Trusts, Aintree University Hospital NHS Foundation Trust and the Royal Liverpool and Broadgreen University Hospitals NHS Trust.
The merger provides an opportunity to reconfigure services in a way that provides the best healthcare services to the city and improves the quality of care and health outcomes that patients experience.
The Trust runs Aintree University Hospital, Broadgreen Hospital, Liverpool University Dental Hospital and the Royal Liverpool University Hospital.
It serves a core population of around 630,000 people across Merseyside as well as providing a range of highly specialist services to a catchment area of more than two million people in the North West region and beyond.
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**PERSON SPECIFICATION**: Support Secretary
Physical
Smart appearance (Essential)
Ability to withstand pressure of work (Essential)
Able to comply with the Trust’s No-Smoking Policy (Essential)
ATTAINMENTS/QUALIFICATIONS
RSA II or equivalent (Essential)
Word processing skills (Essential)
Audio typing skills (Essential)
Database skills (Essential)
Previous Experience as Consultant/Medical Secretary (Desirable)
INTERPERSONAL SKILLS/PERSONAL QUALITIES
Ability to communicate in a professional manner with all patients, relatives,
medical staff, other departments and management. (Essential)
Ability to work as part of a team (Essential)
KNOWLEDGE, EXPERIENCE & ABILITY SKILLS/ COMPETENCIES
Self motivated and able to work with limited supervision (Essential)
Good organisational skills (Essential)
Able to use own initiative and prioritise workload (Essential)
Good communication skills (Essential)
Good I.T. Skills with knowledge and experience of Microsoft products (Essential)
Ability to accurately maintain computerise and manual (Essential)
filing/documentation systems
Knowledge and experience of medical terminology (Essential)
Experience of using digital dictation systems (Desirable)
Ability to type more than 40-50 words per minute with an accuracy rate of 95% (Desirable)
Knowledge of medical terminology within at least one specialty (Desirable)
Knowledge of use of patient administration/theatre systems (Desirable)
SPECIAL CONDITIONS/CIRCUMSTANCES
Able to work the hours and duties required by the post (Essential)
Able to adopt a flexible approach when required by the needs of the service (Essential)
Demonstrate willingness to change as the role evolves (Essential)
CONFIDENTIALITY
Awareness of need for confidentiality in accordance with both the Data Protection Act and national/local guidelines. (Essential)
TRAINING/DEVELOPMENT
Ability and willingness to undergo further training as necessary. (Essential)
Willingness to meet the performance criteria in the job description and undertake personal and professional development (Essential)
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