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Support Secretary

9 months ago

Liverpool, United Kingdom The Walton Centre NHS Foundation Trust Full time

Role summary To provide an effective secretarial and administration service to Consultants and their clinical team. To provide an essential point of contact between the hospital, patients and their relatives, all grades of medical staff, general practitioners and their staff and other outside agencies. Key responsibilities Provide a point of contact for written and telephone enquiries on behalf of the Consultant and their team, using discretion to establish the validity and priority of the contact. Deal efficiently with enquiries from all levels of medical and nursing staff, GPs, Social Services and other allied health professionals, in a timely and courteous manner, providing basic information and non-clinical advice.

Action appointment requests, RTT pathway outcomes and OPD outcomes contained within clinic letters using the hospital PAS system and liaising with other departments as required. Assist patients and their carers by arranging translation / interpretation facilities. Undertake any other duties which may reasonably be expected of the incumbent to ensure smooth running of the consultants practice in the absence of the secretary, keeping a diary of relevant problems, events, etc for ease of handover to the secretary on his/her return