Customer Planning Executive

1 week ago


London, United Kingdom Macmillan Cancer Support Full time

Fixed Term Contract (12 months)
Full time (34.5 hours), we are open to a conversation about how you work these hours
Home-based / Office based - London Office / Shipley Office / Glasgow office

**National**: £32,500 to £36,500

**London**: £36,000 to £40,000

Would you like to join an exciting and high performing team to support in the delivery of experience improvements for people living with cancer? Do you have the skills and experience to understand, analyse and convey what's important to the customer and deliver improvements informed by insight? If so, this could be the role for you.

About the role
The Customer Planning team is responsible for making sure Macmillan’s customer experiences drive income and service take-up effectively and efficiently. By working closely with your team-mates who lead on delivering over all of our customer groups, you will be supporting the prep and delivery of customer journey mapping and journey management and measurement. You will work closely with colleagues in Insight and Performance to develop and maintain accurate journey measuring tools and reports, including reporting for our Executive Strategy Team (EST) and the Board. You will support in the delivery of critical customer experience projects and maintain key presentations for the department playing a key role in how we bring the voice of the customer to life for colleagues and teams across Macmillan.

This role can be undertaken from anywhere within the UK although there will be a requirement to attend the office in London for key meetings and activities. The frequency of travel can be discussed.

**We would love to hear from people who have**:
Demonstrable experience and knowledge of Microsoft products, in particular Excel and Powerpoint. You will be experience in using Power BI and other reporting and analytical tools. You will have a good working knowledge of journey planning and or/ customer experience.

You will have an eye for detail and be comfortable producing performance reports for a variety of audiences and be able to make recommendations for improvements to our reports.
You have an ability to adapt and learn new systems and processes to meet the developing needs of the team
You will have experience of preparing for, participating in and facilitating workshops
Your organisation, time management and analytical skills will be essential

As a member of our Customer Planning team, you will have the opportunity to really make a difference to the lives of people living with cancer, our supporters who are critical to helping us achieve our fundraising goals and our Macmillan Professionals who delivery our excellent services to people living with cancer.

About us
Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to be their best self to work.

Recruitment Process



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