Cyps Support Services Lead

1 month ago


Gloucester, United Kingdom Gloucestershire Health and Care NHS Foundation Trust Full time

An exciting opportunity has arisen to lead the Support Services within our Children and Young People’s Directorate. Gloucestershire Health and Care NHS Trust is at the forefront of providing high-quality specialist physical health, mental health, and learning disability services for children, young people, and their families. Committed to enhancing access, service experience, and outcomes.

Our Children's Directorate is seeking two dynamic and experienced Support Service Leads who will play a crucial role in leading the administrative functions within the Directorate. They will provide comprehensive administrative leadership and support to our dedicated clinical and administrative staff, including Medical Secretaries, Personal Assistants, Receptionists, and Office Administrators. The role will focus on ensuring maximum efficiency of admin and support processes, comprehensive management of data and project work.

The successful postholders will provide professional leadership and oversee the administration support functions for the entire Directorate, comprising 97 admin staff across 33 teams. They will directly manage between 6 to 12 administration staff within the Directorate.

Key responsibilities will include supporting Operational Leads and Team Managers in delivering efficient and effective administration services, ensuring high-quality patient care. Be able to drive service transformation and continuous improvements, enthusing and motivating administration staff. Foster collaborative partnership working between clinical and administration staff, implementing developments such as online booking systems, electronic printing systems, and website updates. Utilise performance reports to produce and analyse timely information, investigating and resolving complex operational issues will be within the scope of these roles. The Support Service Leads will have proven experience in a leadership role within healthcare administration and strong organisational and communication skills. They will be given specific portfolios and be required to ensure best practice principles are adopted within all aspects of service delivery, supporting administration process mapping for all services, organising and leading admin away days, induction programs, and job planning. They will be knowledgeable in implementing technological developments to improve administration processes.

At Gloucestershire Health and Care NHS Foundation Trust, we are supportive of the people we care for in the community and aim to provide a fully responsive service to everyone who needs it. This is the same approach we take for our employees. We look to value the skills and experiences of those we work with, whether they are service users, carers, families or those looking to work with us.

Gloucestershire Health and Care NHS Foundation Trust is part of the NHS. We treat NHS patients according to NHS principles and standards. The difference is the Trust is accountable to local people, rather than to Government, and so we are able to work closely with our community to develop services in the way that best suits the needs of local people.

Our Staff Survey results showed people at our Trust feel they are engaged, part of a team and work for a compassionate and inclusive organisation.

Our overall scores were better than average in eight of nine themes and level in one - the best overall results for a community, mental health and learning disabilities Trust in the south west and first equal amongst all sector NHS providers within the region too.

Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our people’s skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.

The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.


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