IT Service Lead

3 weeks ago

Gloucester, United Kingdom EDF Limited Full time

**Contract type**: Permanent
**Location**:Our team can work flexibly from home or the office, balancing the working day with personal commitments, whether that’s personal wellbeing, childcare or interests. The team also have the opportunity to work collaboratively together at our Gloucester or Exeter office or our collaboration space in Plymouth.
**Closing date**: Friday 17th February 2023
**Salary**:Starting from £42,000 plus excellent benefits

**Have you got a passion for delivering IT Service Excellence, are you relentless in identifying root cause, can you successfully transition Services to live operational state? If so, this could be the role for you. We're a friendly, dynamic and supportive team, who encourage passion, self-development, ambition and collaboration, both in our performance as a team and individually.**

**The opportunity**
We are looking for IT Service Leads who will be responsible for service quality, design, reliability, automation and improvement, working in collaboration with Senior Service Leads to ensure all services are being delivered by our strategic Partners and EDF Product Managers.

Responsibilities will include issue and problem management activities, root cause and remedial activity across the EDF landscape. Service Design and Transition, Service Reliability and Service Automation across SAFe and ITIL working practices.

This will include collaborating with Enterprise Product Owners, Senior Scrum Masters and Agile teams, ensuring all actions are prioritised appropriately and delivered via the appropriate channel, including the creation of Epics, Initiatives and Users Stories,

This will also include working across our federated IT teams, internal and partner stakeholders and resources to ensure resolution and service restoration, ensuring activity such as Root Cause identification, Lessons Learnt, Improvement and remedial actions are introduced to minimise repeat issues.

Responsible for the quality, improvement and assurance activity of our strategic sourcing partners to ensure that our supplier management reporting and data accurately reflects the services being delivered to EDF Energy. Instil a “right first-time mentality”, to ensure that our strategic sourcing partners provide the best possible product or service to EDF.

**What we’re looking for**
- Demonstrable experience in in the execution of ITIL and agile service management and delivering IT & technology services to a diverse set of end-users / customers
- Experience in delivering IT services to users working from home, groups of users and those geographically dispersed
- Practical experience in working collaboratively with a range of external vendors, partners and service providers across the telecommunications, software and technology spectrum in delivering reliable IT services
- Demonstrable record of accomplishment of delivering IT service performance improvements, optimisation and transformation in an IT service environment with a passion for service excellence and customer service.
- Up-to-date knowledge of current trends and best practices in service management including DevOps Service Management, Agile Service Management, ITIL4, etc.
- Excellent interpersonal and communication skills including influencing, negotiating, verbal, written and presentation skills (especially when face-to-face with internal stakeholders); ability to interact and influence with key peer stakeholders, product teams and release trains.
- Strong knowledge of Scaled Agile & Scrum frameworks, ITSM, test and behaviour driven development, regression and performance testing, continuous deployment, service reliability and continuous improvement.

Our culture

**Steve Martin, Senior Service Lead**: “Within SIAM we offer a warm welcome with full support during the bedding in process. Health and well-being is at the heart of everything we do and is our number one priority. We like to embed a culture of inclusion and diversity where everybody has an opportunity to learn, develop and grow. We utilise a hybrid approach to working and encourage flexibility to adopt a work life balance that suits all parties.“

At EDF, everyone’s welcome. We strive to create an inclusive and diverse environment where everyone has a voice and where you feel confident being yourself. We’re committed to equality, diversity, inclusion.

We’d like our future workforce to have an equal gender balance, represent a broad mix of people from minority ethnic backgrounds, LGBTQ+, those with a disability and supporting social mobility.

We’re an equal opportunity and disability confident employer. If you feel comfortable sharing with us that you have a disability, you meet the minimum criteria for the role, we will guarantee you an interview.

We’ll value the difference you bring and give you opportunities to thrive and succeed and to feel you belong.

**Our benefits**
- Potential to earn 5% bonus
- 25 days annual leave plus bank holidays (increasing

  • IT Service Lead

    2 weeks ago

    Gloucester, United Kingdom EDF Limited Full time

    **IT Service Lead** **Have you got a passion for delivering IT Service Excellence, can you combine technical expertise with exceptional customer service, proactive problem-solving, and a dedication to continuous improvement, whilst maintaining confidentiality and trust with our Executive Team? If so, this could be the role for you.** **We're a friendly,...

  • IT Service Lead

    1 week ago

    Gloucester, United Kingdom EDF Limited Full time

    **IT Service Lead** **Have you got a passion for delivering IT Service Excellence, can you combine technical expertise with exceptional customer service, proactive problem-solving, and a dedication to continuous improvement, whilst maintaining confidentiality and trust with our Executive Team? If so, this could be the role for you.** **We're a friendly,...

  • IT Service Lead

    1 week ago

    Gloucester, United Kingdom EDF Limited Full time

    **Contract type**: Permanent **Location**:Our team can work flexibly from home or the office, balancing the working day with personal commitments, whether that’s personal wellbeing, childcare or interests. The team also have the opportunity to work collaboratively together at our Gloucester or Exeter office or our collaboration space in Plymouth. **Closing...

  • Director - Land Registration Services

    3 weeks ago

    Gloucester, United Kingdom UK Civil Service Full time

    Job summaryHM Land Registry (HMLR) is looking to appoint a Director of Land Registration Services who will be responsible for leading on the development and implementation of a comprehensive operational strategy that aligns with our strategic direction and delivers for the benefit of customers. You will oversee all aspects of service delivery and service...

  • Director - Land Registration Services

    2 weeks ago

    Gloucester, United Kingdom UK Civil Service Full time

    Job summaryHM Land Registry (HMLR) is looking to appoint a Director of Land Registration Services who will be responsible for leading on the development and implementation of a comprehensive operational strategy that aligns with our strategic direction and delivers for the benefit of customers. You will oversee all aspects of service delivery and service...

  • Telemarketer

    4 weeks ago

    Gloucester, United Kingdom Lead 365 Ltd Full time

    Want to join a 'Best Place to Work' nominated company? **Responsibilities**: - Conduct outbound calls ( no cold calling) to customers looking to switch energy providers using provided scripts. - Qualify leads for sales opportunities - Provide information about products or services to potential customers - Maintain accurate and detailed records of calls and...

  • Sales Advisor

    1 week ago

    Gloucester, United Kingdom Lead 365 Ltd Full time

    Want to join a 'Best Place to Work' nominated company? Are you looking for an exciting opportunity to join a fast-growing company? Look no further! We are thrilled to announce that our company is expanding and we are forming a new telesales team. As a member of our telesales team, you will have the chance to make a significant impact on our growth while...

  • IT Senior Service Lead

    2 weeks ago

    Gloucester, United Kingdom EDF Limited Full time

    **IT Senior Service Lead** **Have you got a passion for delivering IT Service Excellence, are you relentless in identifying root cause, do you obsess over the Customer Experience, can you manage Partners and Product Teams to meet and exceed expectations? If so, this could be the role for you.** **We're a friendly, dynamic and supportive team, who encourage...

  • IT Senior Service Lead

    2 weeks ago

    Gloucester, United Kingdom EDF Limited Full time

    **IT Senior Service Lead** **Have you got a passion for delivering IT Service Excellence, are you relentless in identifying root cause, do you obsess over the Customer Experience, can you manage Partners and Product Teams to meet and exceed expectations? If so, this could be the role for you.** **We're a friendly, dynamic and supportive team, who encourage...

  • Senior IT Service Lead

    2 months ago

    Gloucester, United Kingdom EDF Limited Full time

    **Contract type**: Permanent **Location**: Our team can work flexibly from home or the office, balancing the working day with personal commitments, whether that’s personal wellbeing, childcare or interests. The team also have the opportunity to work collaboratively together at our Gloucester or Exeter office or our collaboration space in...

  • Senior IT Service Lead

    1 week ago

    Gloucester, United Kingdom EDF Limited Full time

    **Contract type**: Permanent **Location**: Our team can work flexibly from home or the office, balancing the working day with personal commitments, whether that’s personal wellbeing, childcare or interests. The team also have the opportunity to work collaboratively together at our Gloucester or Exeter office or our collaboration space in...

  • Teds Service Lead

    1 week ago

    Gloucester, United Kingdom TIC+ Full time

    **Job Title: Children & Young People Counselling - Eating Difficulties Service Lead** Following the successful launch of our community based counselling service for young people with eating difficulties (TEDS), TIC+ has received additional investment to expand the program from August/September 2023. The team is thrilled to be able to continue their work...

  • Gels - Deputy Service Lead

    2 weeks ago

    Gloucester, United Kingdom Gloucestershire County Council Full time

    **GELS - Deputy Service Lead**: - Date: 5 Jul 2023- Job Location: GloucesterThis is a Gloucestershire County Council job. - Job Title: GELS - Deputy Service Lead - Job Location: Hempsted, Gloucester and Mitcheldean, Forest of Dean - Salary: £47,573 - £49,590 per annum - Hours per Week: 37.00 - Contract Type: Permanent - Closing Date: 25/07/2023 - Job...

  • Professional Lead

    2 months ago

    Gloucester, United Kingdom Gloucestershire Health and Care NHS Foundation Trust Full time

    We are recruiting the Lead for Psychological Services for Children and Young People's Services (CYPS). It's an exciting time to join the Trust formed in Oct 2019 with the merger of the former 2gether NHS FT & Gloucestershire Care Services NHS Trust. Our directorate provides mental & physical health services for children across Gloucestershire. The...

  • Professional Lead

    2 months ago

    Gloucester, United Kingdom Gloucestershire Health and Care NHS Foundation Trust Full time

    We are recruiting the Lead for Psychological Services for Children and Young People’s Services (CYPS). It's an exciting time to join the Trust formed in Oct 2019 with the merger of the former 2gether NHS FT & Gloucestershire Care Services NHS Trust. Our directorate provides mental & physical health services for children across Gloucestershire. The...

  • Clinical Lead

    2 months ago

    Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

    The Clinical Lead role for Private Patient Services is a new role at GHFT. The key responsibility of this role will be to lead on the strategic development and operational delivery of Private Patient Services at the Trust and: - Improve the private offering for all stakeholders; and, - Generate profit to be re-invested in services, to support continued...

  • Probation Services Officer

    2 months ago

    Gloucester, United Kingdom HM Prison & Probation Service Full time

    **Details**: **Reference number**: - 261168**Salary**: - £23,637 - £29,046**Job grade**: - Other- NPS Pay Band 3 National**Contract type**: - Permanent**Type of role**: - Operational Delivery**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of jobs available**: - 1Contents Location About the job **Benefits**: Things...

  • Service Leads

    5 days ago

    Gloucester, United Kingdom Swindon & Gloucestershire Mind Full time

    **Working with Swindon & Gloucestershire Mind** Everything we do is about making sure that the services we provide are the best they can be for local people; that they are provided in places where people can get to them easily and that they optimise independent living - our aim is to support people to live life as they want to despite their mental health...

  • Operational Lead for Children in Care Service

    1 month ago

    Gloucester, United Kingdom Gloucestershire Health and Care NHS Foundation Trust Full time

    Are you motivated, dynamic and passionate about driving services forward. Are you a registered clinician with leadership and change management skills, alongside experience of working in children’s services? This is an exciting opportunity to provide operational leadership to an Integrated Children in Care (CiC)Team. Initially the post holder will have...

  • Rmn - Cygnet

    1 week ago

    Gloucester, United Kingdom Service Care Full time

    Service Care Solutions are looking for a Registered Mental Health Nurse to work on a block booking basis for between 3 - 6 months in Gloucestershire. The role will be working within a private rehabilitation service providing treatment to women suffering from a range of mental health issues such as personality disorder. The service is for women which suffer...