Medical Secretary
4 days ago
Caddington Surgery is a forward-thinking practice but with traditional values based in caddington. Our 5000 patient practice is served by a team of caring staff. We have six GPs, 3 nurses, a Healthcare Assistant and a team of dedicated receptionist and an Assistant Practice manager and Practice Manager. We pride ourselves on excellent standards of patient care and strive to always put the needs of the patient at the centre of what we do.
**Job description**
To be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team.
Duties can include, but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies, including the use of the electronic referral service (ERS).
**Summary;**
The following are the core responsibilities of the Medical Secretary. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
- Typing letters, reports and associated documentation as required
- Liaising with external agencies such as hospitals and community services, ensuring referrals are processed efficiently
- Managing all enquires in an effective manner
- Maintaining an accurate referrals database
- Actioning all incoming correspondence
- Scanning of patient related documentation and attaching scanned documents to patient’s healthcare records
- Inputting data into the patient’s healthcare records as necessary
- Processing referrals using the electronic referral system (ERS)
- Processing requests for information i.e., SAR, insurance/solicitor’s letters and DVLA forms
- Clinically coding data on EMIS
- Answering incoming phone calls, transferring calls or dealing with the callers request appropriately
- Managing all administrative queries as necessary
- Carrying out system searches as requested
- Maintaining a clean, tidy, effective working area at all times
- Supporting all clinical staff with general administrative tasks as requested
Secondary responsibilities
In addition to the primary responsibilities, the Medical Secretary may be requested to:
- Partake in audit as directed by the audit lead
- Produce meeting agendas and record the minutes of meetings
- Support reception staff, providing cover during staff absences
- Complete opening and closing procedures in accordance with the duty rota
**Person specification - Medical Secretary**
**Qualifications**
**Essential**
**Desirable**
Educated to GCSE level or equivalent
GCSE Mathematics and English (C or above)
NVQ Level 2 in Health and Social Care
**Experience**:
Experience of working with the general public
Experience of administrative duties
Experience of working in a healthcare setting as a medical secretary
**Skills**:
Excellent communication skills (written and oral)
Strong IT skills, including audio typing
Clear, polite telephone manner
Competent in the use of Office and Outlook
SystmOne
Effective time management (planning and organising)
Ability to work as a team member and autonomously
Good interpersonal skills
Problem solving and analytical skills
Ability to follow policy and procedure
**Personal qualities**:
Polite and confident
**Job Types**: Part-time, Permanent
**Salary**: £11.25 per hour
Schedule:
- Monday to Friday
**Experience**:
- Medical Receptionist: 1 year (preferred)
- Medical Secretaries & Receptionists: 1 year (preferred)
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