Senior Administrative Assistant

3 weeks ago


Lincoln, United Kingdom United Lincolnshire NHS Health Trust Full time

**Job overview**
- **Outpatients Senior Administration Assistant - Band 3**:

- **Full Time 37.5 hours - Permanent**:

- **Based at Lincoln County Hospital**:

- **Salary Banding £22,816 - £24,336**:

- **Monday to Friday 8.30-5.00PM**

This is an exciting opportunity to join a team of highly motivated Booking and Reception teams at United Lincolnshire Hospitals NHS Trust based at Lincoln County Hospital. The Outpatient Appointment Services is looking to recruit Outpatient Senior Administration Assistants within our department into substantive full-time roles.

**Job Purpose**
- To ensure patients receive Outpatient, Routine, Urgent, Suspected Cancer and MDT appointments in a timely manner through tracking patients along their pathway, co-ordinating hospital appointments in line with the booking requirements of the Trust.
- To ensure patients receive all relevant information in a timely accurate and effective way.
- To ensure all data relating to patients is captured in a timely and accurate manner.
- To provide a customer focused booking service.
- To provide reception services to relevant areas in a professional, understanding and courteous manner.
- To use Trust information systems for the recording and reporting of clinical and performance data in accordance with the Trusts IT Strategy.
- To proactively manage waiting times for individual routine and cancer patients to ensure targets are not breached by negotiating patient management arrangements with responsible staff and directly with patients themselves.
- Work to reporting deadlines and inform line managers in advance of potential problems and breaches.
- The post holder will agree to follow procedures and protocols such as the Elective Access Policy (EAP) and Standard Trust Administration Guidelines (STAGS)

**Person specification**

**Qualifications - Essential criteria**
- GCSE’s Grade C and above in Maths and English or equivalent
- Experience and training to Vocational Level 3 or equivalent

**Previous Experience - Essential criteria**
- Experience of working in a customer care environment OR
- Experience of working in an office environment
- Experience of using Microsoft Office
- to include Excel and Outlook

**Job Types**: Full-time, Permanent

**Salary**: £22,816.00-£24,336.00 per year

**Benefits**:

- Canteen
- Company pension
- Discounted or free food
- Employee discount
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site parking

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (required)

**Experience**:

- training to Vocational Level 3 or equivalent: 1 year (required)
- Working in a customer care environment: 4 years (required)
- working in an office environment: 4 years (required)
- Microsoft Office
- to include Excel and Outlook: 4 years (required)
- Ability to prioritise and organise own workload: 4 years (required)

Work authorisation:

- United Kingdom (required)

Ability to Commute:

- Lincoln (required)

Work Location: In person



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