Head of Support Team

5 months ago

Newcastle upon Tyne, United Kingdom Barclays Full time

**Head of Support Team**
**Newcastle**

As a Barclays Head of Support Team, you will manage a team of Associate Bankers within the Corporate Bank and account for the their direct leadership, performance, coaching and development whilst helping to optimize their roles. This role will require a level of travel between different offices where your direct reports are based. You will collaborate with area Business Banking or Corporate Banking stakeholders to support their teams across markets to achieve and exceed their business plans.

Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive and creating financial and digital solutions that the world now takes for granted.

**What will you be doing?**
- Accounting for the relevant client solutions contributing to the area commercial plan within the Associate Banker roles
- Managing accountabilities across the client, colleague, company, citizenship and conduct pillars to achieve great customer outcomes
- Determining, implementing and reviewing of appropriate client initiatives
- Using appropriate training, development & communication to ensure area team have an up to date understanding of new and existing client solutions/colleague processes
- Developing and maintaining an active stakeholder map ensuring the team enjoys productive cross sector relationships across Barclays
- Working with key regional stakeholders to maximise the Corporate banking market opportunity in the UK including issue resolution as appropriate
- Creating a best-in-class service culture, around an accredited structure pre/post client meetings
- Supporting and contributing to the flow of client solutions and maintain an effective record/pipeline of reporting within the sales force tool

**What we’re looking for**:

- Experience of building and maintaining high performing teams delivering results via empowering and motivating others
- Internal network and stakeholder management skills
- Experience in implementing, managing and communicating change
- Experience in influencing stakeholders

**Skills that will help you in the role**:

- Good experience of planning and organizing within a previous role
- Experience of leading and developing a team

**Where will you be working?**
Located in the fashionable Quayside area of the city, our modern offices overlook the river. We are also conveniently located close to many bars and restaurants in this vibrant part of the city. Our location is ideally situated with excellent parking facilities.

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