Technical Support Team Supervisor
2 weeks ago
We are seeking an experienced Technical Support Team Supervisor to join our Forfusion Ltd team. In this key role, you will be responsible for managing the day-to-day activities of our technical support team, ensuring seamless delivery of our IT Managed Services. The salary range for this position is $90,000 - $120,000 per annum, depending on your qualifications and experience.
About the Position:
- Oversee the recruitment, training, and development of technical support team members, fostering a culture of excellence and teamwork.
- Collaborate with the Head of Service Operations to develop and implement strategies to improve operational efficiency, reduce costs, and increase customer satisfaction.
- Provide guidance and coaching to team members, promoting continuous learning, skill-building, and personal growth.
Your Background:
- A minimum of 10 years of experience in a technical support or related field, with a strong focus on leadership and management.
- Demonstrated expertise in project management, problem-solving, and conflict resolution.
- Proven track record of driving results, achieving goals, and exceeding performance targets.
Our Benefits:
- A competitive salary range: $90,000 - $120,000 per annum.
- Professional development opportunities to enhance your skills and knowledge.
- A dynamic work environment that values diversity, inclusion, and employee well-being.
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