Full-time Support Officer

3 weeks ago

Walsall, United Kingdom Walsall Council Full time

**Full-Time Support Officer (1st Line) - Ref: RT18223**
£25,119-£28,770 per annum

1 full-time permanent post and 1 fixed-term contract for 12-months also full-time

What are we looking for?

Someone who has excellent communication and customer service skills, who can ask the right questions, record the facts, enjoys solving problems and helping people and ideally has worked in an IT Customer Services Team previously.

About the job

The 1st Line IT Support Team are the first point of contact for all council IT users who need help with using, acquiring or changing their IT equipment which helps them do their day to day job; this is often to provide a front line service to the residents in Walsall for example a Highways Inspector, a Social Worker or a Councillor. The Team is responsible for communicating with users, understanding and accurately recording their problem or requirement in a service desk system and providing a resolution where possible, or passing to another team when appropriate.

View Job Description & Employee Specification

PREVIOUS APPLICANTS NEED NOT REAPPLY

This post is covered by the Government’s Code of Practice on the English Language Fluency Duty for public sector workers. The postholder will be required to communicate verbally with customers and provide advice and/or information in accurate spoken English.

Here at Walsall, we want to attract the best talent. That's why - as well as a satisfying and rewarding job - we offer a range of attractive benefits. Working arrangements in most jobs are flexible (you may work flexitime, full or part time and job sharing is usually available) and you can expect generous holiday entitlements, a first class pension scheme and plenty of opportunities for training and personal development.

**Living in Walsall
Part of the Black Country, famous for its enterprising and industrial past, Walsall is reinventing itself to become a progressive modern community. The borough is centred around the major town of Walsall, but also includes five smaller and distinctive district centres (Bloxwich, Aldridge, Willenhall, Darlaston and Brownhills), together with numerous villages.

**Walsall Council is committed to Safer Recruitment.**

To achieve our commitment, we will ensure continuous development and improvement of robust recruitment processes and procedures that promote a culture of safeguarding amongst our workforce.

**Social Work Matters - Children's Social Worker Recruitment**

Some of our children require a special kind of support: yours. Visit our microsite to find out more about joining Walsall Council as a Children's Social Worker.

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