Administration Assistant

1 month ago


Redruth, United Kingdom Cornwall Partnership NHS Foundation Trust Full time

**Administration Assistant**:
**Band 2**:
**Main area**
- Integrated Community Stroke Service
- **Grade**
- Band 2
- **Contract**
- Permanent
- **Hours**
- Full time - 37.5 hours per week
- **Job ref**
- 201-22-1605**Site**
- Camborne Redruth Hospital
- **Town**
- Redruth
- **Salary**
- £20,270 - £21,318 to include Saturday cover
- **Salary period**
- Yearly
- **Closing**
- Today at 23:59Thank you for your interest in joining us at **Cornwall Partnership NHS Foundation Trust.**

**We pride ourselves in striving to be an employer of choice.**

**_ Strategic Themes_**

**_ Great Care_**:

- We will deliver safe, high quality, consistent and personalised care based on best practice. We are working to be a responsive organisation that listens and learns._

**_ Great Organisation_**_ _**:

- We work to be a green organisation, and our sustainability plan will deliver NHS net zero targets. We will support quality care, research and innovation. All our work will be underpinned by clear and transparent principles and systems._

**_ Great People _**:

- We will work together with our staff to create an organisation that supports our collective health and wellbeing. We will attract, retain and develop great people, and embed a caring, open, inclusive and restorative just culture that supports us to deliver quality care._

**_ Great Partner_**:

- With our partners we will deliver health care that improves people’s quality of life, prevents ill health and reduces inequalities. We will spend our money wisely to achieve high quality outcomes that matter to local people._
- _At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. In addition, although the role advertised may have a ‘home’ office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.

**_ The successful applicant will be an NHS employee and may therefore have contact with vulnerable service users. During the COVID-19 pandemic, it has been necessary to take significant steps to protect the health and safety of our staff, service users and those attending our sites. Unless exempt, we encourage and support staff to be vaccinated as this remains the best line of defence against COVID-19._**

**Job overview**:
The Integrated Community Stroke Service provides specialist care for Stroke and Transient Ischaemic Attack (TIA) or mini stroke patients, their families and carers throughout Cornwall and the Isles of Scilly.

The team consists of a Countywide Lead, Locality Team Leads, Stroke Specialist Nurses, Therapists, Business Support Supervisor, Secretaries and Administrative Assistants (this role). Under the direction of the Business Support Supervisor, this role will support the Integrated Community Stroke Service in administrative and secretarial duties, patient bookings and assisting with the input of clinical and activity data.

**Main duties of the job**:

- Communication and Working Relationships:_
- Communicate sensitive information with a range of staff both internally and externally
- Deliver excellent customer care and support developing good working relationships
- Ensure prompt attention is given to enquiries from staff, patients, visitors and colleagues from partner agencies
- Maintain accurate records of actions taken to promote effective communication within the team
- Administrative:_
- Support to the ICSS Team as required
- Provide administrative cover for the TIA Clinics involving lone working at weekends
- Maintain and order stock to ensure adequate supplies of equipment and supplies for locality teams
- Assist with general clerical duties including letter writing, photocopying, filing and archiving.
- The Most Challenging Part of the Job:_
- Managing a varied workload in a busy working environment
- A requirement to be organised, prioritise workload and manage enquiries

**Working for our organisation**:
We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provi



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