Administration Assistant

2 weeks ago


Redruth, United Kingdom Cornwall Partnership NHS Foundation Trust Full time

The Integrated Community Stroke Service provides specialist care for Stroke and Transient Ischaemic Attack (TIA) or mini stroke patients, their families and carers throughout Cornwall and the Isles of Scilly.

The team consists of a Countywide Lead, Locality Team Leads, Stroke Specialist Nurses, Therapists, Business Support Supervisor, Secretaries and Administrative Assistants (this role). Under the direction of the Business Support Supervisor, this role will support the Integrated Community Stroke Service in administrative and secretarial duties, patient bookings and assisting with the input of clinical and activity data.

**Communication and Working Relationships**:

- Communicate sensitive information with a range of staff both internally and externally
- Deliver excellent customer care and support developing good working relationships
- Ensure prompt attention is given to enquiries from staff, patients, visitors and colleagues from partner agencies
- Maintain accurate records of actions taken to promote effective communication within the team

**Administrative**:

- Support to the ICSS Team as required
- Provide administrative cover for the TIA Clinics involving lone working at weekends
- Maintain and order stock to ensure adequate supplies of equipment and supplies for locality teams
- Assist with general clerical duties including letter writing, photocopying, filing and archiving.

**The Most Challenging Part of the Job**:

- Managing a varied workload in a busy working environment
- A requirement to be organised, prioritise workload and manage enquiries

We’re an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people’s physical and mental health. We also provide specialist support to people with dementia or a learning disability.

We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.

Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.

We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.

Approximately 568,000 people live here. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increases the numbers of people who use our services.

To view a detailed job description and person specification including the main responsibilities of this role please see ‘supporting documents’.



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