Customer Service Coordinator

2 months ago


Henley on Thames, United Kingdom IBS Office Solutions Ltd Full time

**Job description**

**Customer Service Co-ordinator**

IBS Office Solutions Ltd provide tailor-made print/copy/scan solutions within the Education Sector throughout the South East and pride ourselves in enabling the streamlining of reprographic processes, cutting costs and wastage as part of our quality support package. In addition we also supply stationery, consumables and office furniture via our telephone and online shop.

Key Skills;
- Excellent organisational skills, with a high attention to detail and the ability to prioritise workloads
- Strong ICT skills and working knowledge of Microsoft packages.
- Have a passion for problem-solving, in order to deliver the best outcome to the customer in a timely manner.
- CRM experience would be a bonus

Duties will include;
- Log requests for service and orders on CRM system, allocate calls to service engineers and organise despatch of orders to customer sites by courier.
- Maintain active customer database
- Liaise with our couriers and third-party suppliers to ensure deliveries arrive on time.
- Support ICT team with establishing customer connection to remote monitoring system

We offer:

- Salary from £22,000 dependent on experience
- The opportunity to be part of a team with a reputation for delivering what our customers want and need.
- Development and training

**Job Types**: Full-time, Permanent

**Salary**: From £22,000.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Henley-on-Thames: reliably commute or plan to relocate before starting work (required)

Work Location: One location

Reference ID: Customer Service23


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