Call Handler
4 months ago
**Please note, this post is only open for applicants who have not applied within the last 6 months. Applications which fall within this timeframe will not be considered.**
**Call Handler - Currently recruiting at South Queensferry.**
Are you looking for a new opportunity with a service-based environment?
Can you demonstrate the ability to effectively communicate within a fast-paced environment?
Are you passionate about engaging with others and working as part of a team to achieve shared goals?
**Who We Are**
As NHS Scotland's unique provider of a national tele-health and tele-care service, we are responsible for the delivery of health advice and information by telephone and online services to the population of Scotland 24 hours a day, 365 days a year. NHS 24 is a patient-focused service providing the people of Scotland with triage, advice, guidance, referral and information on health and healthcare services
Our Regional Centres are located at Hillington, Cardonald, Clydebank**,** South Queensferry, Dundee and Aberdeen. **This post will be based in our South Queensferry centre with various contracts available.**
**As a result of continued growth, we anticipate future opportunities to join us, and commit to engaging with all suitable applicants to identify if there is an immediate opportunity, or alternatively the opportunity to join in the future.**
**The Role**
The Call Handler is an integral part of a multi-disciplined team and are the first point of contact over the telephone for patients calling the 111 service. In addition, they also act as a gateway for patients to access other services such as the Out of Hours Dental service.
Working under close Clinical Supervision, the Call Handler must adhere to strict processes and protocols when gathering important information which will aid the Clinical Supervisor to determine the most appropriate and safe outcome of care.
Dealing with a wide range of clinical call types and conditions the Call Handler will maintain a calm, confident but empathetic approach reflective of the NHS 24 values, at all times.
**Key Responsibilities**
- To be the first point of contact for the patient or carer/relative, establishing the nature of the call, identifying the appropriate assistance required from information given
- On receipt of patient call, search computerised patient records, checking patient details and demographics and amending when required to maintain accuracy
- Using effective questioning skills and respecting patient confidentiality, working within NHS 24 protocols and legislative requirements to update patient records
- Use Third Party assistance tools to help communicate with the caller i.e.) Language Line, when English is not the patients first language
- Adhere to processes and effectively navigate through the Patient Contact Management system as instructed to ensure a safe and effective patient journey for all callers, which is accurately recorded
- Accurate recording and clear verbal communication of patient information
- Identifying an immediate life-threatening condition and swiftly transferring to appropriate emergency SAS maintaining a calm disposition whilst reassuring caller
- Use good communication skills to ensure that the appropriate service is accessed
**Successful Applicant will**:
- Experience of working in a service-based environment
- Be confident on a variety of computer systems
- Be able to multi task and navigate through multiple systems at the same time
- Have good keyboard skills with a high degree of accuracy
- Exceptional communication skills
- Be able to use questioning skills to extract accurate information from patients/carers who may be in an agitated or anxious state
- Can work under pressure and follow clear instructions
**Shift patterns available**:
Hours are worked on average across an 8 week rota pattern.
12, 16, 24 or 30 hours/week:
- 12hrs (working 6 in 8 weekends)
- 16hrs (working 8 in 8 weekends)
- 24hrs (working 6 in 8 weekends and nightshift working)
- 30hrs (working 8 in 8 weekends)
**Training**
**Salary Package and Benefits**
NHS 24 offers a complete benefits package, with a **permanent** contract on Band 3 £25,468 - £27,486
- (pro rata for part-time hours).
Competitive salary enhancements for working unsocial hours are in addition to the above basic starting salary, this means that the following hourly rates would be applicable.
- Basic Hourly Rate of £13.02
- Saturday / After 8pm Weekday Hourly Rate of £17.84
- Sunday / Public Holiday Hourly Rate of £22.66
- Placement on salary scale is dependent on confirmation of previous relevant NHS service. NHS 24 shift patterns command an average uplift of 33% in addition to the basic salary shown. Dependent on individual shift patterns, this information is indicative only, and cannot be taken as guaranteed.
We also offer you many supportive policies to enhance your employee journey and have a comprehensive Employee Assistance Programme Provider, Cycle
-
Call Handler
5 months ago
Edinburgh, United Kingdom M8 Recovery Ltd Full timeM8 Recovery Ltd are recruiting full time breakdown controller / Call Handler. There are 2 positions available with various shift patterns. Due to continued growth, and a new purpose-built control room we are offering positions in our Control Team, with the potential to progress within business. M8 Recovery Ltd offer nationwide vehicle assistance. With a...
-
Call Handler
5 months ago
Edinburgh, United Kingdom NHS Scotland Full time**Call Handler - Currently recruiting at South Queensferry.** Are you looking for a new opportunity with a service-based environment? Can you demonstrate the ability to effectively communicate within a fast-paced environment? Are you passionate about engaging with others and working as part of a team to achieve shared goals? **Who We Are** As NHS...
-
Customer Service Advisor
5 months ago
Edinburgh, United Kingdom Agilico Workplace Technologies Full time**Location**: Edinburgh **Salary**: Competitive **Working Hours**:30 hours per week (Monday to Friday) **Contract**: Part time, Permanent **Role-Grade**:2A As part of the Agilico Group, Capital Document Solutions is a leading service provider specialising in Managed Print Services, IT and Telecoms. Our goal is to maximise operational effectiveness and make...
-
Relief Helpline Call Handlers
3 days ago
Edinburgh, United Kingdom Scottish Women's Aid Full timeRole: Do you want to support people affected by domestic abuse and forced marriage? Could you be there during the quiet hours of the night, to offer vital support when many services aren’t available? If you’re looking for flexible, remote work that fits around your life while making a real difference, we want to hear from you. Scotland’s Domestic Abuse...
-
Call Centre Complaints Handler
5 months ago
Edinburgh, United Kingdom Trip.com Full time**About Us** We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller. **Introduction** **Key Roles...
-
Wfh Outbound Caller
5 months ago
Edinburgh, United Kingdom Bridge of Hope Full timeWould you like weekly pay, flexible working days with paid training provided? Join our team to work at a market leading research company as a Call Handler! The Recruitment Co. is excited to be hiring on behalf of a global leader within the market research industry. **Location**: Work from Home **Day in the life of a Call Handler**: - You'll be making...
-
Call Centre Complaints Handler
4 months ago
Edinburgh, United Kingdom Trip.com Full time**Introduction** Our service hours are Monday to Sunday 7am to 8pm and you will work a 7.5 hour shift within these times each day. The standard working pattern will be 37.5 hours per week (5 days per week). You will work shifts on a rotation basis including weekends and public holidays. **Salary**: £25,000 **Key Roles and Responsibilities** - Resolved...
-
Complaint Handler
2 weeks ago
Edinburgh, United Kingdom Diligenta Full time €25,000Complaint Handler - Edinburgh Lloyds Banking Group Starting at £25,000 per year Monday-Friday Flexible shift patterns: 8am-4pm/9am-5pm/10am-6pm Fountainbridge, Edinburgh, EH3 9PE Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK....
-
Complaints Handler
5 months ago
Edinburgh, United Kingdom Diligenta Full time**Complaints Handler - Edinburgh Lloyds Banking Group** Starting at £25,000 per year** **Monday-Friday** **Flexible shift patterns: 8am-4pm/9am-5pm/10am-6pm** **Fountainbridge, Edinburgh,** **EH3 9PE** Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services...
-
Call Centre Complaints Handler
5 months ago
Edinburgh, United Kingdom Trip.com Full time**Introduction** Our service hours are Monday to Sunday 7am to 8pm and you will work a 7.5 hour shift within these times each day. The standard working pattern will be 37.5 hours per week (5 days per week). You will work shifts on a rotation basis including weekends and public holidays. **Salary**: £25,000 **Key Roles and Responsibilities** - Resolved...
-
Despatcher - Out of Hours
5 months ago
Edinburgh, United Kingdom NHS Scotland Full time**PLEASE NOTE THAT PART TIME HOURS WILL BE CONSIDERED** To support Lothian Unscheduled Care Service to manage safe and effective patient flow through the Out of Hours period. Co-ordinating the function of the Central Hub which controls all Out of Hours appointments across the Primary Care Emergency Centre bases, advice calls and the deployment of the...
-
Complaint Handler
3 months ago
Edinburgh, United Kingdom Diligenta Full timeComplaint Handler - Edinburgh Lloyds Banking GroupStarting at £25,000 per yearMonday-FridayFlexible shift patterns: 8am-4pm/9am-5pm/10am-6pmFountainbridge, Edinburgh, EH3 9PEDiligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is...
-
Project Engineer
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Aggreko Full timeJoin Our Team as a Project Engineer - Temperature ControlWe're the global leader in providing energy solutions that help businesses grow and communities thrive. Our team works together to make a difference in the world, and we're looking for a skilled Project Engineer - Temperature Control to join us.About the RoleAs a Project Engineer - Temperature Control,...
-
Project Engineer
4 weeks ago
Edinburgh, Edinburgh, United Kingdom Aggreko Full timeJoin Our Team as a Project Engineer - Temperature ControlWe're the global leader in providing energy solutions that help businesses grow and communities thrive. Our team works together to make a difference in the world, and we're looking for a skilled Project Engineer - Temperature Control to join us.About the RoleAs a Project Engineer - Temperature Control,...
-
Debt Collection Officer
5 months ago
Edinburgh, United Kingdom Multi-Trades Recruitment Full timeMulti-Trades Recruitment is looking for a Debt Collection offer to work in and around Galashiels and Edinburgh. **About the job**: - You will be required to visit customers on behalf of our client at their supply address to carry out a pre disconnect visit. you make be required to take meter reads, discuss a range of payment alternatives or reconnect the...
-
Support Worker for Domestic Abuse Victims
2 days ago
Edinburgh, Edinburgh, United Kingdom Scottish Women's Aid Full timeRole: We are seeking a Support Worker to provide vital support to individuals affected by domestic abuse and forced marriage. As a Relief Helpline Call Handler, you will play a crucial role in offering a reliable 24/7 service, every day of the year.Key Responsibilities:Provide emotional support and guidance to callers experiencing domestic abuse and forced...
-
Project Engineer
3 weeks ago
Edinburgh, Edinburgh, United Kingdom Aggreko Full timeJoin Our Team as a Project Engineer - Temperature ControlWe're the global leader in providing energy solutions that help businesses grow and communities thrive. Our team works together to make a difference in the world, and we're looking for a skilled Project Engineer - Temperature Control to join us.About the RoleAs a Project Engineer - Temperature Control,...
-
Project Engineer
3 weeks ago
Edinburgh, Edinburgh, United Kingdom Aggreko Full timeJoin Our Team as a Project Engineer - Temperature ControlWe're the global leader in providing energy solutions that help businesses grow and communities thrive. Our team works together to make a difference in the world, and we're looking for a skilled Project Engineer - Temperature Control to join us.About the RoleAs a Project Engineer - Temperature Control,...
-
Project Engineer
3 weeks ago
Edinburgh, Edinburgh, United Kingdom Aggreko Full timeJoin Our Team as a Project Engineer - Temperature ControlWe're the global leader in providing energy solutions that help businesses grow and communities thrive. Our team works together to make a difference in the world, and we're looking for a skilled Project Engineer - Temperature Control to join us.About the RoleAs a Project Engineer - Temperature Control,...
-
Project Engineer
3 weeks ago
Edinburgh, Edinburgh, United Kingdom Aggreko Full timeJoin Our Team as a Project Engineer - Temperature ControlWe're the global leader in providing energy solutions that help businesses grow and communities thrive. Our team works together to make a difference in the world, and we're looking for a skilled Project Engineer - Temperature Control to join us.About the RoleAs a Project Engineer - Temperature Control,...