Customer Service Advisor

6 months ago

Edinburgh, United Kingdom Agilico Workplace Technologies Full time

**Location**: Edinburgh
**Salary**: Competitive
**Working Hours**:30 hours per week (Monday to Friday)
**Contract**: Part time, Permanent
**Role-Grade**:2A

As part of the Agilico Group, Capital Document Solutions is a leading service provider specialising in Managed Print Services, IT and Telecoms.

Our goal is to maximise operational effectiveness and make work easier for our clients using cutting-edge workplace technology. Our expertise and experience spans four key areas: Managed Print, Information Management, Agile Working, and Telecoms & IT.

We are passionate about our employees and are therefore looking for a talented and energetic team player who is looking to carve a successful career with us.

Due to ongoing business growth, we are seeking to recruit an experienced Customer Service Call Handler to support our busy call centre.

If youre someone who is a quick-learner with a team-player mentality and believes in putting the customer first, then we would love to hear from you.

**Role Responsibilities**:

- Answering incoming calls, ensuring excellent customer service throughout
- Directing calls to the relevant departments or passing on messages
- Logging customer call outs into the company's service system
- Building rapport with customers by being professional, helpful and flagging any customer concerns with the team
- Updating and maintaining customer records
- Carry out other adhoc administrative duties as required

**Skills & Experience**:

- Previous experience within a customer service or call centre environment essential
- Outstanding communication skills both verbal and written
- Able to work under pressure in a fast-paced, ever changing environment
- An eye for detail, taking pride in your work and willing to go the extra mile to ensure quality
- Good understanding of Outlook and IT/database systems

**In return for your hard work, we offer a competitive benefits package, to include**:

- 23 days holiday rising to 28, plus bank holidays
- CSR volunteer day per holiday year
- Day off for your childs first day of primary school
- Benefits hub
- Referral bonuses
- Healthcare cash-plan
- Life assurance
- Voucher and discount hub
- Cycle to work scheme
- Comprehensive EAP scheme

**If you like the sound of this role and feel you have all the relevant skills, we would love to hear from you

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