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Service Leader

4 months ago

Croydon, United Kingdom Croydon Council Full time

**Hours of work**: 36 / 18 hours per week / Monday - Friday

**The Opportunity**

We are seeking highly motivated individuals with the skills, knowledge, and aptitude to lead, champion and deliver outstanding service support within Children’s Social Care.

Experienced in Children’s Social Care business administration you will bring your energy, drive, and leadership to create a flexible, agile, and improving support service that will free up practitioners and managers from administrative functions where direct time with Children, Young People and Families comes first.

We are looking for 4 FTE Service Leaders to head up service support in the practice areas of Access, Support and Intervention, Social Work with Families, Children Looked After and Young People and Children’s Specialist Services and a 0.5 FTE Service Leader for our Systemic Clinical Service and Workforce Development Team.

Your creativity, innovation and collaboration will enable effective implementation of best practice and service standards with an ability to build and sustain effective working relationships within the practice system and across the partnership.

If you care about making a difference and have the emotional resilience and ability to motivate others to see everyday demands and challenges as opportunities for continuous improvement that positively impacts the lives of Croydon’s Children, Young People and Families, we would love to hear from you

**Benefits of Working with Us**
- A pension scheme with an average employer contribution of 20%
- 31 days’ annual leave in addition to Bank Holidays
- Investment into your staff well-being

**Why Join Us**

The ethos at Croydon is very much about working together to make positive change

You will join an established team who can help you settle in and offer their expertise

You will have the support of colleagues within service support services and colleagues in the wider practice system.

**About You**

We are looking for a confident individual, who also has:

- Knowledge of common service support systems used throughout the council.
- Good knowledge and understanding of the customers’ service support requirements.
- Knowledge of national legislation, policies, standards, and initiatives relevant to this role within a local government environment. Delivering customer service expertise
- Ability to prioritise own workload and that of a large team to meet deadlines in a fast-changing environment.
- A clear appreciation of the demands of working within a multiple stakeholder, fast-paced, highly political environment.
- Ability to work in a large complex, political organisation and to understand and operate within national and local frameworks of accountability.

Closing date 25th June at 11:59pm

View the Service Leader role profile

Equal opportunities statement

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.