Inbound Customer Service Advisor

3 months ago

Skelmersdale, United Kingdom Victorian Plumbing Full time

**Annual Salary**:£22,573 (Paid monthly in arrears)

**Location**:Head Quarters, Skelmersdale, WN8 9UU

**Working Hours**:40 per week (on a 4-week shift rotation)
- **2 weeks**_ _of 08:00-16:30, _**1 week **_of 09:30-18:00, _**1 week**_ _of 12:30-21:00. _**Only 1 weekend in 4 worked**:_08:30-17:00 Saturday and 09:30-18:00 Sunday. When working a weekend, a day off in the week is given either side of that weekend._

**Annual Leave**:Start of employment - 30 days (including 8 public bank holidays). On completion of one calendar year of employment an increase of 1 additional day each year up to 33 days total (including 8 public bank holidays)

**Benefits of working at Victorian Plumbing**

Our customers are important, but so are our employees We strive for our colleagues to get the most out of their working life, giving them the opportunity to build careers with genuine growth and to have a sense of purpose, belonging and wellbeing.
- Only 1 weekend worked in every 4
- Monthly bonus (Upon reaching your monthly productivity and satisfaction goals)
- Overtime is paid at time and a half
- Casual dress code (to ensure you are comfortable)
- Free gym facilities onsite
- Tailored Healthcare Cash Plans available
- Amazing career progression opportunities
- Subsidised Fresh Food (including sandwiches, pasta, and salads)
- Free Tea & Coffee
- Highstreet discounts at 100’s of great retailers and well-known brands
- EAP-Employee Assistance Programme (For you and your household)
- Sharesave/SAYE (Save As Your Earn) tax-efficient cash saving scheme
- Enhanced Maternity, Paternity and Adoption pay**:

- Company Sick Pay**:

- Life Assurance**
- ** After 1 year of employment_

**Customer Service Advisor Job Duties**:

- Deliver excellent customer service to every customer we interact with.
- Stay up to date on new products, services, and policies.
- Promote customer feedback to ensure that best practice is recognised.
- Achieve company and individual Key Performance Indicators (KPI’s) and Service Level Agreements (SLA’s).
- Engage with customers in a friendly and professional manner while actively listening to their concerns.
- Offer support and solutions to customers in accordance with the company's customer service policies.
- Maintain accurate records on company systems.
- Other duties as requested.

**Customer Service Advisor Skill & Experience Required**:

- Experience within a Contact Centre or Customer Service environment.
- Computer literate with the ability to multitask and use multiple systems at any one time.
- The ability to empathise with the customer to problem solve & provide the best possible resolution.
- An ability to work as part of a great team.
- Excellent communication and literacy skills.

**What happens next?**

You will start your “VP” journey by going through our three-week training The first two weeks will be spent in the classroom learning our systems, product specifications and the delivery services that we offer. The third week will be spent doing on the job training. This means that our friendly and experienced trainer and support team will be there on hand to guide you or if you want to double check anything you have learned.

After your training is completed, this is when the fun really starts You will move to work within one of our four teams in the department on your rotating shift pattern, and so you can plan ahead, you will get your shift pattern for the whole year in your first week of training

**Equal Opportunities**:
We will make sure that individuals with disabilities are provided reasonable accommodation to participate in the recruitment process and to perform essential job functions. At point of contact please request accommodation. We are a Disability Confident Committed Employer.

**Job Types**: Full-time, Permanent

**Salary**: £22,573.00 per year

**Benefits**:

- Casual dress
- Company pension
- Discounted or free food
- Employee discount
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site gym
- On-site parking
- Store discount

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus scheme
- Performance bonus

**Experience**:

- call-centre: 1 year (preferred)

Ability to Commute:

- Skelmersdale, WN8 9UU (required)

Work Location: In person

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