Customer Advisor

7 months ago

Saint Peter Port, United Kingdom JoJo Maman Bebe Full time

What we expect from you:
Each JoJo store is unique whether that’s trading over two floors, having a quirky layout or being situated in an interesting place. They have a life of their own. Our Unique Selling Point (USP) in this ever-changing retail world is the relationship we build with our customers, many of them loyal to our brand and to their local store team. This is where you come in - you’ll be the face of JoJo providing a fantastic level of customer care and service that we are renowned for and one we pride ourselves in upholding always. You’ll be guiding, informing, and assisting our customers in the correct purchase of our huge range of clothing and products. This could be an expectant parent, an excited grandparent or other friends or family.

Our B Corp principles are so important, and every member of our teams will always uphold them. As we move into a digital retail world, offering an Omni-Channel customer service is expected as this builds on customer loyalty. As such most of our stores offer Ship from Store or Click and Collect options, you will take ownership of preparing and shipping all such orders daily.

A day in the life:

- Assisting our customers in many different and sometimes diverse situations, from bra measuring or discussing our maternity wear, to demonstrating a baby carrier to an intrigued parent.
- Preparing Omni-Channel orders.
- Liaising with customers in store or via the phone on Omni-Channel orders.
- Using our digital or virtual learning platforms to continuously develop your knowledge and retail skills.
- Embracing new product knowledge or learning to increase sales opportunities.
- Actively listening to our customers’ needs and working out what the best solution is for them.
- Taking pride in keeping your store looking immaculate.

**This is role is for 16.5 hours per week, typically worked 3 x 4 hour & 1 4x5 hour shift, however flexibility will be required to support the needs of the store.**

What we look for in you:

- Previous retail, customer service and sales experience
- Competent IT skills and excellent systems ability, with an aptitude to pick up new systems quickly.
- The ability to learn and retain a high level of product information and be able to communicate this effectively to our customers.
- You’ll need a self-develop mentality and a curiosity to learn new product independently.
- We don’t like hard sales techniques, but you’ll need to demonstrate a level of sales ability, which includes active listening skills, empathy, and an understanding of our customers’ needs.
- You’ll be working within a small team; therefore, the ability to work in a harmonious and respectful manner is important.
- Working in a retail environment requires a level of flexibility, most of our stores are open 7 days a week.
- We like to keep our stores looking tip top, so you’ll have a keen eye for detail and play a key role in maintaining our standard

**Just to give you a taste of our culture, we’ll be looking for you to**:

- Be a brand ambassador, ensuring that our values and ethos are never compromised
- Be honest and respectful
- Work collaboratively
- Talk openly and actively listen
- Take ownership of all aspects of the role

The benefits.:

- We believe R&R is important so for each year you’re with us, you have an extra day’s holiday (up to 10 additional days)
- Why work on your Birthday? Have it off
- Helping plan for the future - contributory pension scheme
- Get on the move - cycle to work scheme
- Support for planning your finances - JoJo saving scheme
- Being mindful - Health and Wellbeing Hub
- Having a great time - fabulous social events
- Supporting our communities - volunteer days
- We love our products Up to 40% discount for you to enjoy
- “It’s up to you” learning environment - ongoing training and educational development initiatives and opportunities.
- Financial wellbeing app, pay yourself 40% of your earnt wages whenever you want.

Who we are:
We are a company founded on the principle of People & Planet above Profit and we are proud of our B Corp Status. JoJo is a team effort and so many of our employees have put their heart and soul into their jobs, making sure we offer the most gorgeous collections and deliver the best service.

We may have grown into the UK’s leading parent and baby retailer, but we will never compromise on the quality of our products - it’s part of our DNA Our customers trust us to offer excellent quality at reasonable prices. All our team members strive to be the best they can be and we love how we support each other.

We put our growth down to our passion for people and our commitment to running an ethical and sustainable company. Couple this with our fantastic designs, innovative products, attention to detail and the never-ending pursuit of high standards means we have built a company that makes all of us proud.

**Our Values**:
The most useful thing a person can do in this world is to create ethi

  • Customer Advisor

    7 months ago

    Saint Peter Port, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - Checkouts** **Part time - 15 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **UK Notional hourly rate £14.35 per hour (Inclusive of an £2.14 per hour, store specific location allowance)** **B&Q Guernsey** **At this time, we can only consider applicants for this...

  • Customer Advisor

    7 months ago

    Saint Peter Port, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - Checkouts** **Part time - 22.5 hours per week** **6 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 20.00pm** **UK Notional hourly rate £13.45 per hour (Inclusive of an £2.14 per hour, store specific location allowance)** **B&Q Guernsey** **At this time, we can only consider applicants...

  • Customer Advisor

    3 days ago

    Saint Peter Port, United Kingdom B&Q Full time

    **About the role** **Full time - 39 hours per week** **Permanent** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£11.70 per hour (Inclusive of an £2.00 per hour, store specific location allowance)** **At this time, we can only consider applicants for this role who can provide valid documentation of entitlement to work on Guernsey, as issued by...

  • Customer Advisor

    7 months ago

    Saint Peter Port, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - Stock Flow** **Part time - 12 hours per week** **Permanent Contract** **Shifts available Monday - Friday, 8.00pm - 12.00am** **UK Notional hourly rate £14.35 per hour (Inclusive of an £2.14 per hour, store specific location allowance + additional £1.50 per hour between 10pm - 12am)** **B&Q Guernsey** **At...

  • Customer Advisor

    6 months ago

    Saint Peter Port, United Kingdom B&Q Full time

    **About the role** **Customer Advisor - Van Driver** **Part time - 20 hours per week** **6 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 18.00pm** **UK Notional hourly rate £15.15 per hour (Inclusive of an £2.14 per hour, store specific location allowance)** **B&Q Guernsey** **At this time, we can only consider applicants...

  • Showroom Advisor

    7 months ago

    Saint Peter Port, United Kingdom B&Q Full time

    **About the role** **Showroom Advisor** **Full time - 39 hours per week** **or** **Part time - 12-30 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£13.60 per hour (Inclusive of a £2.00 per hour, store specific location allowance)** **B&Q Guernsey** **At this time, we can only consider applicants...

  • Showroom Advisor

    7 months ago

    Saint Peter Port, United Kingdom B&Q Full time

    **About the role** **Full time or Part time - 12 to 39 hours per week** **Permanent Contract** **Shifts available Monday - Sunday, 7.00am - 10.00pm** **£13.60 per hour (Inclusive of an £2.00 per hour, store specific location allowance)** **At this time, we can only consider applicants for this role who can provide valid documentation of entitlement to...

  • Customer Advisor

    6 months ago

    Saint Peter Port, United Kingdom JoJo Maman Bebe Full time

    What we expect from you: Each JoJo store is unique whether that’s trading over two floors, has a quirky layout or is situated in interesting places. They have a life of their own. Our Unique Selling Point (USP) in this ever-changing retail world is the relationship we build with our customers, many of them loyal to our brand and to their local store team....

  • Customer Advisor

    7 months ago

    Saint Peter Port, United Kingdom JoJo Maman Bebe Full time

    What we expect from you: Each JoJo store is unique whether that’s trading over two floors, has a quirky layout or is situated in interesting places. They have a life of their own. Our Unique Selling Point (USP) in this ever-changing retail world is the relationship we build with our customers, many of them loyal to our brand and to their local store team....

  • Customer Advisor

    7 months ago

    Saint Peter Port, United Kingdom JoJo Maman Bebe Full time

    Your role in the JoJo story...: ***Do you dream of a role where you can make meaningful contributions that finish in days well spent? If you're ready to begin a fabulous adventure and you're passionate about retail, we have the perfect role for you! Each JoJo store is unique whether that’s trading over two floors, having a quirky layout or being situated...

  • Customer Advisor

    2 minutes ago

    Port Glasgow, United Kingdom B&Q Full time

    **About the role** **Part time - 20 hours per week - 3** Month fixed term contract** **Shifts available: Monday - Sunday, 7.00am - 10.00pm** **£9.20 per hour** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us...

  • Customer Service Advisor

    3 days ago

    Ellesmere Port, United Kingdom Recruit Right Full time

    **Customer Service Advisor** **Salary £20,000 plus excellent benefits** **Cheshire Oaks** We are currently supporting our existing client with the recruitment of a Customer Service Advisor to joint the team at their Cheshire Oaks office. You will be part of a team that will ensure that we deliver an important level of service to all our client base when...

  • Customer Advisor

    7 months ago

    Saint Peter Port, United Kingdom JoJo Maman Bebe Full time

    What we expect from you: Each JoJo store is unique whether that’s trading over two floors, has a quirky layout or is situated in interesting places. They have a life of their own. Our Unique Selling Point (USP) in this ever-changing retail world is the relationship we build with our customers, many of them loyal to our brand and to their local store team....

  • Customer Contact Advisor

    3 hours ago

    Ellesmere Port, United Kingdom HR GO Recruitment Full time

    Job specification Position: Customer Contact Advisor Location: Wirral Hours: Monday - Friday days **Salary**: £22,800p/a Our client is looking for a Customer Contact Advisor this is prodominently a Telephone Researcher which consists of researching current construction projects to a high level using the telephone, internet and other communication...

  • Customer Service Advisor

    2 weeks ago

    Ellesmere Port, Cheshire, United Kingdom Group 1 Automotive Full time

    Job OverviewAudi Cheshire Oaks is seeking an experienced Sales & Customer Service Advisor to join our team. This role involves handling inbound & outbound telephone calls, identifying customer needs, and providing exceptional customer service.

  • Customer Service Advisor

    7 months ago

    Ellesmere Port, United Kingdom Hotgolf Limited Full time

    Hotgolf are looking for a Customer Service Advisor to join our busy team and help support our customers in a polite, efficient way. This is a full time role for which we are looking to recruit as soon as possible. The position requires someone who is quick to learn, preferably with experience communicating via on-line platforms ideally with an understanding...

  • Customer Experience Advisor

    3 months ago

    Ellesmere Port, Cheshire, United Kingdom beBee Professionals Full time £22,000 - £28,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Ellesmere Port, United Kingdom.Key Responsibilities:Manage incoming customer inquiries via phone, email, and chat, providing accurate and timely responses.Resolve customer issues efficiently, escalating...

  • Customer Advisor

    6 months ago

    Saint Peter Port, United Kingdom JoJo Maman Bebe Full time

    Your role in the JoJo story...: Do you dream of a role where you can make meaningful contributions that finish in days well spent? If you're ready to begin a fabulous adventure and you're passionate about retail, we have the perfect role for you! Each JoJo store is unique whether that’s trading over two floors, having a quirky layout or being situated in...

  • Customer Service Advisor

    8 months ago

    Port Talbot, United Kingdom Kier Group Full time

    We're looking for a Customer Service Advisor to join our Administration team based at Neath Port Talbot hospital. **Location**: On-site at Neath Port Talbot Hospital **Contract**: Full Time, permanent **What will you be responsible for?** As a Customer Service Advisor, you'll be working within the PFI team, supporting them in the performance of the...

  • Christmas Customer Advisor

    6 months ago

    Ellesmere Port, United Kingdom Boots Full time

    Summary Job Reference: - 218643BR Ellesmere Port, Cheshire Oaks Outlet Village Fixed Term We are now recruiting Christmas Customer Advisors for our 31 Coliseum Way Cheshire Oaks Outlet Village Ellesmere Port Cheshire store. Available shift patterns: weekends late nights till 8 **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is...