Customer Advisor

6 months ago

Saint Peter Port, United Kingdom B&Q Full time

**About the role**

**Customer Advisor - Van Driver**

**Part time - 20 hours per week**

**6 Month Fixed Term Contract**

**Shifts available Monday - Sunday, 7.00am - 18.00pm**

**UK Notional hourly rate £15.15 per hour (Inclusive of an £2.14 per hour, store specific location allowance)**

**B&Q Guernsey**

**At this time, we can only consider applicants for this role who can provide valid documentation of entitlement to work on Guernsey, as issued by the Government of Guernsey.**

We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Store Delivery Driver and you’ll be part of delivering exceptional customer service & ensuring our customers receive their deliveries in excellent condition and on time - every time.

**Key responsibilities**

We have over 300 B&Q Stores, our Digital Hub Stores are the largest in the estate and deliver locally to our customers’ homes. Deliveries in our 3.5 ton vans range from a tin of paint to 30 packs of flooring, so you'll be comfortable with some heavy lifting & play an important part in helping our customers create a home they’ll love. When you’re not delivering multi-drop orders to customers’ homes, you will be based on our shopfloor where you will use new technology to fulfil customer orders and support your colleagues where needed. Efficiency and safety will be vital of course, but importantly, you’ll represent our B&Q brand, putting customers first, everywhere you go.

**Required skills & experience**

A great communicator who can think clearly and make sound plans no matter how busy things get, you’ll feel right at home with us. You’re an organised and analytical thinker, and you know how to keep things simple. We’ll supply the van, training and all the kit you’ll need to do the job, all we need from you is a full, clean, manual driving licence that you’ve held for at least a year; and a friendly, ‘can do’ attitude. You’ll need to be 25 or over to apply, and previous experience as a delivery driver is useful, but not essential, along with customer service experience in a retail environment. You’ll be happy to expand your skills by using new technology and learning new ways of working. And you’re flexible enough to work on a rota that includes weekends, evenings and bank holidays.

To keep everybody safe and reassure our customers, if you're successful in this role, we carry out checks through Experian with the DVLA to verify the information you've given us. As well as this, we also do a DBS check (Disclosure and Barring Service). Any discrepancies will be discussed directly with you.

**What's in it for me?**

As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities**. **You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more We also provide generous breaks to make sure you’re refreshed and able to perform at your best.

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