On Board Host

5 months ago

Carlisle, United Kingdom SSP Full time

**About the Role**:
**Rail Gourmet** is seeking a motivated individual to join our team as **On Board Host for TransPennine Express (TPE) at Carlisle Station.**

**Hours**: Full Time Permanent (40 hours/week)
**Shifts**: Rotational shifts between 5 am and midnight, including some weekends
**Pay Rate: £ 12.00 per hour plus commission**

We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.

No experience required; full training will be provided.

**AS AN ON BOARD HOST YOU’LL**:

- Provide 'at seat trolley service' on TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.
- Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
- Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
- Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs and offering accurate details on services, ticketing, platforms, and potential disruptions.
- You can claim upto 50 rover tickets for TPE network rail for family & friends.

**REQUIREMENTS FOR ON BOARD HOST**:

- Due to some responsibilities within the Onboard Host role, applicants will need to be **18 years of age or over** to perform certain tasks or work on certain shifts
- Adaptability to work in a dynamic and fast-paced environment, including long hours and varying shifts.

**WHY JOIN US?**

At Rail Gourmet, we don't just offer jobs; we provide dynamic career opportunities with a host of benefits:

- ** Employee Discounts**: Enjoy up to a **50% discount** on various SSP brands and franchises across the UK such as M&S, Burger King, Starbucks, Upper Crust etc.
- ** 75% discount off on SSP brands during work hours.**:

- ** Learn while you Earn**: Access to award-winning training, apprenticeships and development.
- ** Internal Growth Opportunities**: Build your career with us **70%** of our Managers are internal promotions.
- ** Health and Wellbeing Support**: Retail Trust, flexible working, family-friendly leave.
- ** Culture**:We value diverse backgrounds, offering support networks for LGBTQ+, Women’s Network, Neurodiversity, Disability, and more.
- ** Financial Support**: UK Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, Advance earned pay, and up to £5000 Loans repaid through salary.
- ** Referral Rewards**:Get rewarded with £400 for successful referrals.
- ** Holiday Allowance**: 28 days holiday pro rata, inclusive of Bank Holidays.
- ** Rewards & Recognition **such as RG Stars, Extra Mile Vouchers, and more.
- ** Travel and Leisure Pass**:Duty and Leisure pass for TPE after probation.
- Rail Gourmet is proud to be an equal opportunity employer who seek to recruit and retain talented individuals from diverse backgrounds, skills and perspectives._

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