Onboard Host

1 month ago

Carlisle, Cumbria, United Kingdom SSP Group Full time

About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as an Onboard Host. As a key member of our team, you will be responsible for providing exceptional customer service to our passengers on board our trains.

Key Responsibilities:

  • Provide 'at seat trolley service' on TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.
  • Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
  • Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
  • Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs and offering accurate details on services, ticketing, platforms, and potential disruptions.
  • You can claim up to 50 rover tickets for TPE network rail for family & friends.

Requirements:

  • Due to some responsibilities within the Onboard Host role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
  • Adaptability to work in a dynamic and fast-paced environment, including long hours and varying shifts.

Why Work with Us:

At SSP Group, we offer a range of benefits and opportunities for career growth and development. Some of the benefits include:

  • Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK.
  • 75% discount off on SSP brands during work hours.
  • Learn while you Earn: Access to award-winning training, apprenticeships and development.
  • Internal Growth Opportunities: Build your career with us 70% of our Managers are internal promotions.

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