Onboard Host
1 week ago
About the Role:
We are seeking a highly motivated and customer-focused Onboard Host to join our team at SSP. As an Onboard Host, you will be responsible for providing exceptional customer service to our passengers on TransPennine Express trains.
Key Responsibilities:
- Provide 'at seat trolley service' to passengers, ensuring outstanding customer service and managing stock.
- Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
- Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
- Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs.
Requirements:
- Due to some responsibilities within the Onboard Host role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
- Adaptability to work in a dynamic and fast-paced environment, including long hours and varying shifts.
Why Work with Us:
At SSP, we offer a range of benefits, including employee discounts, 75% discount off SSP brands during work hours, and access to award-winning training and development opportunities.
What We Offer:
- Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK.
- 75% discount off on SSP brands during work hours.
- Learn while you Earn: Access to award-winning training, apprenticeships, and development.
- Internal Growth Opportunities: Build your career with us, with 70% of our Managers being internal promotions.
- App: Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline for you and your loved ones.
- Health and Wellbeing Support: Retail Trust, flexible working, family-friendly leave.
- Culture: We value diverse backgrounds, offering support networks for LGBTQ+, Women's Network, Neurodiversity, Disability, and more.
- Financial Support: UK Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, Advance earned pay, and up to £5000 Loans repaid through salary.
- Referral Rewards: Get rewarded with £400 for successful referrals.
- Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
- Rewards & Recognition such as RG Stars, Extra Mile Vouchers, and more.
- Travel and Leisure Pass: Duty and Leisure pass for TPE after probation.
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Carlisle, Cumbria, United Kingdom SSP Full time{"title": "Onboard Host Role", "description": "Key ResponsibilitiesAs an Onboard Host, you will provide exceptional customer service to passengers on TransPennine Express trains. Your duties will include managing stock, handling transactions, and ensuring a seamless travel experience.RequirementsTo be successful in this role, you will need to be adaptable,...
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Carlisle, Cumbria, United Kingdom SSP Full time{"title": "Onboard Host Role", "description": "Key ResponsibilitiesAs an Onboard Host, you will provide exceptional customer service to passengers on TransPennine Express trains. Your duties will include managing stock, handling transactions, and ensuring a seamless travel experience.RequirementsTo be successful in this role, you will need to be adaptable,...
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Carlisle, Cumbria, United Kingdom SSP Full time{"title": "Onboard Host", "description": "Key ResponsibilitiesAs an Onboard Host, you will provide exceptional customer service to passengers on TransPennine Express trains. Your duties will include managing stock, handling transactions, and ensuring a seamless travel experience.RequirementsTo be successful in this role, you must be adaptable, able to work...
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Carlisle, Cumbria, United Kingdom SSP Full time{"title": "Onboard Host", "description": "Key ResponsibilitiesAs an Onboard Host, you will provide exceptional customer service to passengers on TransPennine Express trains. Your duties will include managing stock, handling transactions, and ensuring a seamless travel experience.RequirementsTo be successful in this role, you must be adaptable, able to work...
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Carlisle, Cumbria, United Kingdom SSP Full time{"title": "Onboard Host", "description": "Role OverviewAs an Onboard Host with SSP, you will be responsible for providing exceptional customer service to passengers on TransPennine Express trains. This role involves managing stock, handling transactions, and ensuring a seamless travel experience for our customers.Key ResponsibilitiesProvide 'at seat trolley...
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