Receptionist / Care Navigator

5 months ago


Norwich, United Kingdom PrimaryCareCareers Full time

**About the Role**:
Lawson Road Surgery has an opportunity for a patient services administrator to join our team on a full-time basis for 37 hours per week.

There is more to our patient services administrator roles than answering the phone and making appointments. In this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date, and ensure that appointment bookings are well-managed.

The main responsibilities of the role include:

- Greeting and directing all patients;
- Making appointments and giving out appointment cards, where required;
- Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc.;
- Dealing with requests for information, and managing problems and complaints;
- Advising patients of practice procedures;
- Registering new patients;
- Answering the telephone, promptly.
- Excellent communication skills, with a clear and polite telephone manner;
- Ability to work in a polite, confidential and discreet manner, respecting patients at all times;
- Experience of working with the general public, being sensitive and empathic in distressing situations;
- Confidence to work as part of a team and ability to "think on your feet";
- Strong IT and administration skills;
- Previous medical or healthcare receptionist experience is desirable.

Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.

**About Us**:
We are a friendly and patient-focused GP organisation located in Norwich. Our team is dedicated to providing high-quality healthcare services to our community.

Features of the organisation include:

- We offer access to the NHS Pension Scheme and free onsite parking.
- We have c8700 patients
- We are active training practices, teaching medical students, currently years 3,and 5 as well as module 4D and ST3 GP trainees.

**Disclosure and Barring Service Check



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