Head Veterinary Receptionist

5 months ago

Norwich, United Kingdom Companion Care Full time

Do you love Pets and people? Are you open, friendly, supportive and organised? Do you enjoy problem solving and proving a good service and working within a large team? If this, is you, we have a great opportunity for you at our Norwich Sprowston Practice.

We are a thriving practice with an excellent reputation in the community and are looking for an individual to join us as Head Receptionist. We encourage all our staff to deliver outstanding care to both the client and their pets and perform their job to the best of your ability.

We are looking for someone who has previous management experience, great problem-solving, rota management with proven leadership, planning and motivating the team.

**What your typical day will look like**:
As Head Receptionist, you will be leading the team of 14 receptionist, ensuring daily tasks are completed in a timely manner, whilst managing your own admin duties and making sure that a great level of customer service is maintained and delivered to all clients. You will be responsible for overseeing the day to day running of the reception team, working closely with our Veterinary Surgeons and Nursing team.

Your focus is to provide an exceptional service to our clients and the best care possible to their pets - providing a link between clients and the clinical team. Your ability to build strong relationships with our clients, their pets and the practice team will be critical to your success.

Your great client service during a client’s visit will make sure that their absolute satisfaction is given, and that the client leaves knowing that they have received exceptional service and look forward to their next visit.

You will greet each client and offer support, guidance, and expertise, managing payments and future bookings confidently. Coordinating the smooth running of the day-to-day routines of the practice will be done using our online booking system, so computer literacy is a must.

**This is a Part Time role working 25 hours per week over 5 days Monday to Friday. Some weekends may be required as well as sickness cover.**

**Benefits**
In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, access to discounts and cashbacks, in-house career development opportunities, pension, and holiday allowance. We want our colleagues to be as diverse as our clients. Our teams are inclusive and celebrate difference so if you meet our role requirements, we’d love to hear from you. The salary for this role is up to £13 per hour, depending on experience.

**Location**: NR7 9AZ
- Pets just see people. They aren’t biased and they don’t discriminate. We take our inspiration from pets, and we value and respect difference in all its forms. Our aim is to reflect the diversity of the communities we operate in, and every colleague can help us achieve this. We encourage our people to be themselves so even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you_

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