Domestic Abuse Outreach Services Triage
4 days ago
**Geographical location**: Office based in Bedford
**Responsible to**:Domestic Abuse Team Leader
**Our Values**:
- **Aspirational**:
- We believe everyone can be the best they can be and dream big dreams.
- **Caring**:
- We believe everyone should be cared for.
- **Empowering**:
- We believe we should support and encourage people to take ownership of their lives to enable them to achieve positive change.
**Main Duties and Responsibilities**:
- Acknowledge receipt of new referrals and liaise with referrer if information is missing or further information is required for the referral to be processed
- Make initial contact with clients to identify immediate safety and support needs, providing appropriate safety planning advice and signposting where necessary
- Work in a trauma informed way to understand the needs and wishes of an individual
- Ensure clients understand their rights and responsibilities within the service
- Upload all new referrals onto InForm (case management system), creating new clients and embedding all relevant information, including referral documentation and demographic information
- Ensure clients who wish to engage with outreach support are allocated to the appropriate team and clear communication is provided relating to risk posed
- Work with Outreach Coordinators to transition new referrals into the appropriate support
- Ensure that the needs of all outreach clients are respected, especially those who face barriers to accessing services because of ethnicity, sexuality, disability or other hard to reach groups.
- Ensure that the voices of service users are consistently sought to enable them to shape service delivery
- Oversee purchases of goods that will help people remain safe and maintain accurate records for reporting
- Deliver consistently exceptional services to clients, making use of new and alternative methods and practices to continuously improve service quality and standards.
- Work in partnership with voluntary and statutory organisations, maintaining good working relationships with external agencies and keeping up to date with local resources and services available to clients
- Maintain accurate records in line with IMPAKT Housing and Support’s procedures regarding all aspects of service delivery for monitoring and other purposes, including detailed case management records and the collation of statistics for quarterly reporting
- Perform appropriate health and safety checks, risk assessments and maintain records.
**Additional Duties and Responsibilities**:
- Use the InForm case management system accurately to record additional client information, updating as appropriate.
- Be flexible to the changing needs of the organisation and its service users.
- Abide by the organisations staff working policies and procedures.
- Promote the aims, purposes, mission and services delivered by the organisation.
- In addition to the duties set out in this job description the post holder may at times be required to undertake additional or other duties to meet the needs of the organisation.
**Internal and External Relationships**:
- Communicate effectively with external professionals working with clients, attending meetings where necessary.
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00-£25,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- Sick pay
- Wellness programme
Schedule:
- Monday to Friday
- No weekends
Ability to commute/relocate:
- BEDFORD: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Reference ID: DASSFEB01
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