Order Support Representative
5 months ago
**We are looking for a Order Support Representative to join our customer service team At Homebase our customers are at the heart of everything we do, so this is a hugely important role for us, and it is vital that we find the right person who is passionate about customer service and committed to always going above and beyond**
**Working hours**: 35 hours per week, Monday - Friday (8 am - 4 pm OR 9 am - 5 pm). Should you require flexible working arrangements, please let us know and we will do our very best to accommodate these where possible
**Location**:We operate a hybrid working policy which means that you decide what works best for you If that means working from home, then work from home. This particular role is a hybrid position annd you will need to work from our Milton Keynes, Store Support Center for 2 days per week (Tuesdays & Wednesdays)
**Salary**:£19,000 - £23,000 (DOE) per annum, plus bonus earning potential.
**Key Responsibilities (Day to day duties)**:
- Deliver a firstclass service to our customers & stores where we care for them throughout their order journey
- Resolve customer & store queries effectively & efficiently and support in other backoffice activities
- Accurate data input to support wider team in sharing the voice of our customer
**Key Skills/Requirements**
- Genuine passion for delivering a great customer experience
- Retail experience, ideally working in a similar customer role & environment
- Alignment to our values - simple, together and inspiring
- Excellent written and verbal communication, with strong attention to detail
- Ability to work to deadlines, while maintaining a highquality response, taking ownership for queries
- A ‘cando’ approach; being able to work under your own initiative and within a team
- Selfmotivated with a high level of professionalism
- Fastpaced learner who enjoys variety and demonstrates a desire to learn and succeed in a service environment
**What can we offer you in return?**
**Making your pay go further**
- 20% team member discount for Homebase and Bathstore when shopping in-store and online, available from your very first day with us
- We’ll give you the opportunity to enhance your pay through our fantastic, discretionary bonus plan
- Our Hapi To Be Home wellbeing portal helps you save money on everything from your weekly food shop to a fun night out with friends and family
- Holiday starting from 24 days plus bank holidays, rising with service
**Saving for your future and giving back to local communities**
- Homebase Personal Pension Plan (with Life Assurance cover)
- An opportunity to get involved in fundraising events, helping to raise money for our charity partner, Macmillan Cancer Support to fund home-related grants. These grants help keep those most in need safe and comfortable in their homes
- Our Payroll Giving Scheme makes it easy for you to make a regular donation to any registered charity close to your heart
**Always growing together**
- We'll offer you learning and development opportunities to give you the tools to do your job and there is also the opportunity to earn recognised qualifications from City and Guilds and to gain apprenticeship qualifications to enhance/develop you in your role or career with us
- Our monthly Lunch and Learn sessions will help you grow with talks from external and internal speakers
Sounds like a team you’d like to be part of? Click **'Apply’** now - we’d love to meet you
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