Customer Service Coordinator

4 days ago

Swindon, United Kingdom QA Ltd Full time

We're recruiting Customer Service Coordinators to join our amazing team, working hybridly out of our state-of-the-art Swindon office Are you passionate about customer-service?
Your primary focus would be as the first point of contact for our Learners and our corporate-clients, answering any queries that they may have, signposting them where required, and ensuring that our Learners' schedules and new-starter documents are all handledin a timely and accurate manner.
In return for your dedication, knowledge, and commitment, we offer a competitive salary with these great additional benefits:
27 days annual leave + Bank Holidays + extended Christmas break (with the opportunity to buy additional days)
2 Volunteer Days
Pension
Medicash Plan
Refer a Friend Scheme
Plus, access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits through our on-line portal.
There's also the opportunity to progress your career within QA Ltd.
Location: This is a hybrid role, with 2 days in the office and 3 from home.
Hours: 9.00am to 5.30pm Monday to Friday
Key Responsibilities
Work with internal/external stakeholders and learners to deliver our services/programmes
Timely & successful completion/submission of all required documentation/information in-line with regulations/governance
Deliver high levels of customer service
Raise issues that risk project delivery &/or agreed costs and timescales
Escalate risks to ensure appropriate action is taken to mitigate them
Skills and Experience
Superb customer-service skills
Fully IT literate in using a range of Microsoft Office programmes.
Experience of planning and organizing work to meet targets and outcomes
Additional Information
QA is one of the largest learning services organisations in the UK, developing skills and capabilities for everyone from apprentices to business leaders. Headquartered in London, but with a nationwide network of state-of-the-art training centres, QA Group iscomprised of four fast-growing divisions
- Learning, Apprenticeships, Consulting and Higher Education
- all of which deliver innovative and cutting-edge skills solutions to UK organisations.
Equal Opportunities At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring thatour place can be anyone's place.
Your Experience
Experience of using IT systems
Working to defined deadlines where high levels of accuracy are required
Track record of successfully delivering assigned tasks and/or events
Experience within a highly client-centric environment, servicing a wide range of offerings
Working to tight deadlines where high levels of accuracy
Demonstrate a good working knowledge of Microsoft Office Word/Excel/Outlook
Understanding of excellent customer service
What you'll bring to QA
Personal drive and motivation to achieve
Tenacity and resilience
Positive, sociable personality
Good team player
Willingness to undertake DBS, BPSS, SC, DV, Disclosure Scotland or similar if required for the role

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