Supervisor, Customer Service

5 months ago

Swindon, United Kingdom Thermo Fisher Scientific Full time

Train, manage and support a small team of up to ca. 5 people to deliver accurate invoicing through training and consistent process compliance including performance evaluation, and development.
- Drive completeness of records for audit compliance and retrospective data reference through maintaining a repository of contract, purchase order and communication (internal and external)
- Coordinate with toller sites for accurate invoicing and revenue recognition, with completion of month end closure activities in line with corporate deadlines
- Explore process improvement opportunities to streamline process and remove waste activities.
- Monitor and analyse customer service metrics, prepared monthly, and presented internally and to key stakeholders.
- Collate and load revenue (SAC) data and revenue by geography on a monthly basis to the corporate timelines.
- Coordinate audit data collation for internal and external audits
- Support the cash collections process through quick dispute resolution.
- Handle escalated customer inquiries or complaints, ensuring prompt and effective resolution

**Knowledge, Skills and Abilities**:

- Demonstrated ability to train, coach and manage staff.
- Foster a positive and motivating work environment, promoting teamwork, open communication, and a customer-centric culture.
- Knowledge of accounting/financial principles.
- Excellent analytical and quantitative skills.
- Microsoft Excel, PowerPoint and BI for analysis and presentation of data.
- Excellent organisation with the ability to prioritize tasks, multitask, and meet deadlines.
- Excellent communication skills both written and verbal.
- Excellent interpersonal skills.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

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