Client Relationship/success Manager

3 weeks ago


London, United Kingdom E Personnel Recruitment Full time

This is a super opportunity to work for an outstanding SME within the SaaS Software/Hardware industry

We are looking for someone with enthusiasm and passion with a minimum of 2 years in either Sales, Account Management, Client Relationship Management, & Customer Success.

**Key responsibilities**:

- Build and maintain relationships with client base
- Understanding the accounts, the products and industry to build trust
- Assist clients with setting up and navigating programs, software, and hardware
- Promote and upsell the value of the product and services through the client experience Monitoring company performance against service agreement
- Be accountable for customer retention & customer satisfaction
- Be a single point of contact for queries and escalating common concerns to the appropriate team to improve the client experience
- Feedback on account activity to Account Director/Salesperson involved, particularly focusing on identifying threats and highlighting opportunities
- Providing customers with relevant MI reports/reporting on a quarterly basis
- Attend quarterly formal client reviews Ad-hoc site visits to all UK regions if required
- Regularly update the company CRM Support cross team projects and initiatives where required Knowledge, Skills, and Experience
- Educated to A’ Level standard or above
- Bachelor's degree is preferred
- Microsoft Office (all) - intermediate level
- Experience promoting value through customer experience
- Self-driven and proactive natured
- Professional manner
- Accountability and personal organisation are essential
- Excellent organisational, oral, and written communication skills
- Exceptional ability to foster positive business relationships
- Strong team-working skills

**Excellent benefits**
- 25 days annual leave
- Company Pension Scheme
- Employee Assistance Programme
- Private Medical Insurance
- Subsidised Gym Membership
- Season Ticket Loan
- Incentive Rewards
- Earning & Development
- Fresh Fruit
- Lovely offices in a trendy part of London

Please note: The job title shown above may be different to local job titles used in the client’s business and issued on their contract of employment.


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