Enterprise Client Success Manager

2 weeks ago


London, United Kingdom in Newbury Full time

Job Title: Enterprise Client Success Manager

Location: London / Hybrid

Company: workplace technology company

IG Recruit is proud to be a valued recruitment partner with a high-growth global workspace technology company. Due to extensive growth, our client is looking to recruit an experienced Client Success Manager

Reporting to the COO, This technically savvy Customer Success Manager to design and deliver a comprehensive client engagement strategy with a high focus on building/maintaining service excellence through strong and credible relationships and provide ongoing support to help them to make the most and find value in products and solutions.

You will monitor clients through analysis of data, networking with internal teams and providing insights on client-to-business interactions and improvement of the quality of the customer experience through product support and handling customer complaints and feedback.

The customer success manager will work closely with Account Managers helping them to deliver planned growth by ensuring high levels of customer satisfaction.

A few of the Key Duties and Responsibilities

Build strong, long-term relationships with client stakeholders by staying in constant communication and resolving any issues in an effective and timely way. Establishing clear client retention goals, milestones, and a plan to exceed expectations and satisfaction. Develop a risk plan for each customer, proactively identifying and evaluating risk against service delivery and taking action to avoid dissatisfaction and ultimately drive retention throughout the customer life cycle. Provide support during onboarding and training to improve adoption and usage. Reviewing client-related data and metrics to ensure any issues arising from adoption, trends, features, tickets etc… are all positively and efficiently dealt with. Attending support calls to discuss issues with the service desk team and client pointing out metrics, trends, and solutions. Review customer complaints and concerns and seek ways to improve the customer experience. In addition, you should be obtaining user feedback. Analyse customer data to improve the customer experience.

Key Skills and Experience

Proven work experience (5 years +) as a Customer Success Manager or similar role (e.g., Technical Account Manager, Client Relationship Manager). Experience in a Tech and/or SaaS business working closely with the products. Track record of improving customer satisfaction through a planned and structured approach. Track record of helping enterprise clients expand their usage. #J-18808-Ljbffr

  • London, United Kingdom IG Recruit Full time

    Job Title: Enterprise Client Success Manager Location: London / Hybrid Company: workplace technology company IG Recruit is proud to be a valued recruitment partner with a high-growth global workspace technology company. Due to extensive growth, our client is looking to recruit an experienced Client Success Manager Reporting to the COO, This technically...


  • London, United Kingdom Go1.com Full time

    The Opportunity Go1 is seeking a highly motivated and experienced Manager of Enterprise Customer Success to join our team in the EMEA region. As the Manager of Enterprise Customer Success, you will be responsible for leading a team of Customer Success Managers (CSMs) to ensure the successful adoption, retention, and growth of our enterprise clients. You...


  • London, United Kingdom Ledger Enterprise Full time

    We're making the world of digital assets accessible and secure for everyone.Join the mission. Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world’s crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in the UK, US, Switzerland and Singapore, Ledger has a...


  • London, United Kingdom Ledger Enterprise Full time

    We're making the world of digital assets accessible and secure for everyone.Join the mission. Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world’s crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in the UK, US, Switzerland and Singapore, Ledger has a...


  • London, United Kingdom Ledger Enterprise Full time

    We're making the world of digital assets accessible and secure for everyone.Join the mission. Founded in 2014, Ledger is the global platform for digital assets and Web3. Over 20% of the world’s crypto assets are secured through our Ledger Nanos. Headquartered in Paris and Vierzon, with offices in the UK, US, Switzerland and Singapore, Ledger has a...


  • London, United Kingdom Yext Full time

    The Client Success team at Yext is looking for a Senior Director, Client Success, Enterprise to lead and inspire our Client Success teams ensuring our clients' success and satisfaction. This person will be responsible for managing and developing a team of client success leaders, ensuring client satisfaction, and driving client retention and growth....


  • London, United Kingdom Chatterbox Full time

    Chatterbox - Enterprise Customer Success Manager About the job We are seeking an experienced Enterprise Customer Success Manager who can build durable relationships with customers and act as a trusted advisor to work with our corporate clients. You will act as the main point of contact for driving product adoption and engagement for Chatterbox's...


  • London, United Kingdom Workato Inc Full time

    Responsibilities We are growing our Enterprise CS team and looking to add an exceptional Enterprise Customer Success Manager to join our team. In this role, you will be working with our Enterprise customers and ensure their success via rapid adoption of the Workato Intelligent Automation Platform. As an Enterprise Customer Success Manager you will play...


  • London, Greater London, United Kingdom ClearBank Full time

    About us ClearBank was built on the belief that banking infrastructure would no longer slow down progress. Instead, it's the catalyst that unlocks the potential to innovate. That's why our clients - financial institutions from fintech's and crypto platforms, to banks and credit unions - use our API to power their banking infrastructure. But we wouldn't be...


  • London, United Kingdom Aptitude Software Full time

    Aptitude’s Client Success (“CS”) Team plays a crucial role in driving successful engagement with enterprise clients in the banking, finance, and subscriptions markets. As the Director of Client Success, you will lead strategic management efforts for the organization’s key clients, influencing value creation and delivery activities at a senior...


  • London, United Kingdom IG Recruit Full time

    Job Title: Enterprise Client Success Manager Location: London / Hybrid Company: workplace technology company IG Recruit is proud to be a valued recruitment partner with a high-growth global workspace technology company. Reporting to the COO, This technically savvy Customer Success Manager to design and deliver a comprehensive client engagement...


  • London, United Kingdom BlueOptima group Full time

    Senior Client Success Manager - Spanish Speaker ~ Full-time BlueOptima is on a mission to maximise the economic and social value that software engineering organisations are capable of delivering. Our vision is to become the global reference for the optimisation of the performance of Software Engineering. Our technology is used by some of the world’s...


  • London, United Kingdom Aptitude Software Full time

    Aptitude’s Client Success (“CS”) Team plays a crucial role in driving successful engagement with enterprise clients in the banking, finance, and subscriptions markets. As the Director of Client Success, you will lead strategic management efforts for the organization’s key clients, influencing value creation and delivery activities at a senior level....


  • London, United Kingdom Aptitude Software Full time

    Aptitude’s Client Success (“CS”) Team plays a crucial role in driving successful engagement with enterprise clients in the banking, finance, and subscriptions markets. As the Director of Client Success, you will lead strategic management efforts for the organization’s key clients, influencing value creation and delivery activities at a senior level....


  • London, United Kingdom Aptitude Software Full time

    Aptitude’s Client Success (“CS”) Team plays a crucial role in driving successful engagement with enterprise clients in the banking, finance, and subscriptions markets. As the Director of Client Success, you will lead strategic management efforts for the organization’s key clients, influencing value creation and delivery activities at a senior level....


  • London, United Kingdom Autogenai Full time €180,000

    AutogenAI revolutionises the way people write, offering a collaborative platform powered by Artificial Intelligence. Our award-winning SaaS application has already achieved sizeable success with significant ARR. We closed our Series A in July 2023 and Series B in December 2023. We are growing at an explosive rate, and need to continue meeting the needs of...


  • London, United Kingdom Narvar Full time

    Narvar is growing! We are hiring a Enterprise Customer Success Manager to help scale our customer base. You are a person who is self-motivated, scrappy, and willing to learn and take action. You get to work with our amazing Customer Success team. Success in this position becomes a building block to a career path as a Director of CS and beyond. Day-to-day ...


  • London, United Kingdom Principle Full time

    Enterprise Customer Success Manager Our client is a world renowned American global software company that provides a diverse array of innovative software solutions that empower artists, designers, and businesses to bring their visions to life and they have an immediate requirement for a Customer Success Manager with experience working at Senior Levels...


  • London, United Kingdom Aptitude Software Full time

    About us At Aptitude we love complexity. We immerse ourselves in the intricacies of finance digitization, subscription management, compliance, and revenue management which gives us the power to make a real impact. Once we understand how an organization works, we can implement software solutions that provide the clarity, confidence,...


  • London, United Kingdom BlueOptima group Full time

    BlueOptima is on a mission to maximise the economic and social value that software engineering organisations are capable of delivering. Our vision is to become the global reference for the optimisation of the performance of Software Engineering. Our technology is used by some of the world’s largest organisations, including nine of the world’s top...