Client Relationship Manager

2 weeks ago

London, United Kingdom FDM Document Solutions Full time

If you think you have what it takes to bring something to the FDM team, please have a look at our current vacancies below.

We wish to recruit a Client Relationship Manager with experience of managing jobs, contracts and service delivery to tight timescales and to high quality standards. Knowledge of transactional/direct mail, as well as an understanding of laser printing, Print & Litho would all be extremely advantageous. You will be confident explaining complex matters to clients whether face to face, in writing or on the phone, able to quickly understand new concepts and have a keen eye for detail combined with high productivity levels.

The role is to take responsibility for the management and workflow of a group of our existing clients and will be part of the team already in place. The successful candidate will be responsible for the development of the relationship with clients, the fulfillment of their needs, and the support of all our products. There will also be the requirement to expand business with your clients; therefore, a sales aptitude is essential.

You need to prove you have:

  • At least 2 years of relevant experience
  • Excellent attention to detail
  • The ability to set up and run complex projects in accordance with legislative and technical requirements, working to extremely tight deadlines
  • The ability to understand and create client specifications re handling and merging multiple data sets with differing requirements, coming from multiple sources, and convey successfully to the various teams internally
  • The skills to juggle multiple projects ensuring delivery on time, in budget and exceeding the client’s expectations
  • The ability to develop client relationships commercially
  • The skills to manage long term contracts, ensuring contractual obligations are met, including monitoring and reporting on SLAs, KPIs etc both to the client and internally
  • Strong communication skills and a proactive approach to problem solving
  • A very good working knowledge of Microsoft Office, email and internet
  • The ability to be self motivated, extremely organised and able to motivate and help in developing others

If you have the relevant experience and wish to apply for this role please click on ‘Apply Now’ below or send your CV and covering letter to: staff@fdmdocumentsolutions.co.uk . You can also send your application by post to:

FDM is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates. Please note we will only contact those applicants whose letters and CV’s closely match the job specification. STRICTLY NO AGENCIES OR PUBLICATIONS PLEASE.

To apply for any of the positions available, please choose one of the following methods. Please note we will only contact those applicants whose letters and CV’s closely match the job specification.

Online

Click on the title for the position you wish to apply for and complete the online application form.

Email

To apply via email please send a copy of your CV and covering letter to: staff@fdmplc.com .

Post

Send a copy of your CV & Covering letter to: H.R. Director, FDM Ltd, Unit 7, Segro Park Canning Town, 160 Bidder Street, London, E16 4ES.

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