Customer Service Agent

3 weeks ago

Sheffield, United Kingdom Driver Hire Sheffield Full time

**Customer Service Agent is an important role and is often the first point of contact for customers.**

**_About the role:_**
- This role is working Wednesday - Sunday.
- **Hours**:Wednesday**: 8am - 17:30pm, **Thur**: 8am - 17:30pm, **Fri**: 8am - 17:30pm **Saturday**: 8am - 15:00pm & **Sunday**: 8am - 13:00pm
- You will be having regular customer contact - answering calls, accepting bookings & plan out drivers runs
- A key part of this role will be working together in locating vehicles either from your own branch, or across the UK network to fulfil all bookings
- Respond to bookings and schedule deliveries and collections with SLA liaising with customers to confirm requirements
- Must ensure all vehicles are collected and delivered on time and having a confident attitude is vital to achieve this.
- Action insurance requirements for bookings as required
- Action any vehicle administration requirements
- Must communicate effectively to colleagues within your team and across the business to achieve the business target
- Escalate any issues as appropriate ( E.G. Vehicle damage) and complete the appropriate paperwork

**_Responsibilities_**
**_:_**
- Customer Service experience
- Health & Safety
- Fleet condition

**_Whilst with Driver Hire Sheffield you will get:_**
- Weekly pay
- Immediate starts
- Minimum 8hr shift guarantee
- A friendly and supportive team

**_What Driver Hire Sheffield can offer you?_**

**How to apply?**

INDX1

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