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Customer Service Advisor

3 months ago

Alderley Edge, United Kingdom Adecco Full time

Rate of pay: £10.42 per hour

Part Time 16h/week
- weekends only(Saturday and Sunday - 9am - 5pm)

Proposed Start Date: 14 th July

Do you have a passion for excellent customer service and enjoy helping people? Are you looking for job security and career opportunities working for a leading provider of outsourced customer services solutions? Do you enjoy great job satisfaction, ensuring customer needs are at the heart of your interactions?

If you answered yes to all of the above, we want to hear from you today

The role involves taking inbound calls from clinical/professional environments such as Hospitals, Council & Care Homes. Your daily duties will include obtaining the necessary details from the caller in order to efficiently refer them to the relevant services and signpost to the relevant professionals for further advice.

Every assignment at Serco comes with the following benefits to you:

- Long term ongoing assignments, with permanent opportunities offered regularly
- Up to 33 days paid holiday a year
- Weekly Pay
- Exclusive access to Adecco Associate Benefits including retail and leisure discounts, and Mental Health support.

**Requirements**:

- Excellent verbal and written communication skills in English
- Able to follow instructions and processes
- Resilience and the ability to work in a faced paced, high pressured team environment
- Verified RTW documentation
- Consent to undertake BPSS verification and willingness to provide employment history
- Ability to work flexible shifts including evenings and weekends
- Excellent communication and interpersonal skills including a confident telephone manner with the ability to engage and build rapport quickly with people to assess their needs in a timely manner
- Ability to handle the sensitive nature of calls/contacts to the service with empathy, professionalism, and a non-judgemental approach
- An understanding of confidentiality
- Own device required

Please note, to successfully complete this role you will need access to your own device. This must be a laptop or desk top computer, with windows 10, google chrome and Microsoft teams installed. Chromebooks, Tablets, Mobile Phones and Apple Devices
**do not meet specifications **, the device must have a full Windows Operating System.

You must have a minimum WIFI download speed of 8mgb, Minimum Upload Speed: 3Mbps and where possible a wired network connection (ethernet connection) to the router should be used to allow for a more stable internet connection

Working at Serco, you'll have a can-do attitude with a genuine passion for excellent customer service and enjoy helping people. And with us, you're not just another employee. You're an individual, and this is how you'll be treated. With your dedicated management team with you every step of your career, you'll be joining us in a proudly diverse and inclusive workplace and will enjoy a relaxing break time in one of our many themed break-out areas.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Chloe Cullen