Customer Service Agent
5 months ago
**Job Title: Customer Service Agent**
**Location: Alderley Edge, Hybrid**
**Skills: Customer Service, IT**
**Salary: £21,700 + Commission (OTE £28,000)**
Our client is the UK’s largest and an award-winning payment solutions company offering a range of products, both interest-free and interest-bearing, and unparalleled customer service and support to a large portfolio of several hundred healthcare and dental providers.
The company continues to grow strongly and has a new and exciting opportunity for someone to assist the company along its tremendous growth trajectory.
Working for our client is fast-paced, highly collaborative and entrepreneurial with a very close-knit team, who all support each other to get things done quickly with the least amount of bureaucracy. The environment is demanding and rewarding.
**The Role**
The overall purpose is to maximise the customers experience using the companies services and dealing with their queries.
**The Responsibilities**
- Maintaining a high level of customer satisfaction.
- Acknowledging and responding to customer queries promptly.
- Understanding our business, to help with queries.
- Using various channels to communicate with customers.
- Working as part of a team.
- Be able to communicate with other departments in the business.
- Uploading data to customer files.
- Maintain a positive, empathetic, and professional attitude towards customers and teammates always.
- Maintaining confidentiality and abiding by all regulatory requirements.
- Going above and beyond for customers.
**The Requirements**
- Experience in customer service.
- Previous experience within a financial, dental, or medical role advantageous.
- Excellent organisational, communication and administrative skills.
- Good IT skills and knowledge of Microsoft Office.
**Benefits**
- Free parking
- 20 days holiday + bank holidays
- Company pension
- e-Learning & training opportunities
- Bonus schemes
- Annual awards
**Job Title: Customer Service Agent**
**Location: Alderley Edge, Hybrid**
**Skills: Customer Service, IT**
**Salary: £21,700 + Commission (OTE £28,000)**
**Salary**: £21,700.00 per year
**Benefits**:
- Company events
- Company pension
- Employee discount
- Free parking
Supplemental pay types:
- Commission pay
Ability to commute/relocate:
- Alderley Edge: reliably commute or plan to relocate before starting work (required)
**Experience**:
- customer service: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Reference ID: Customer Service Agent
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