Resident Liaison Officer
4 weeks ago
**Location**: Greater Manchester
**Salary**: £25K per Year
**Contract**: Permanent
**Type**: Full Time
**Reference**: VAC-335433_1681301580
**Posted**: April 12, 2023
**Job**: Resident Liaison Officer
**Salary**: £25k + van or car allowance
**Location**: Halifax, Brighouse, Bradford areas
**Job Type**: Permanent
We are working on behalf of a National Social Housing Contractor, who have an excellent reputation and strong pipeline of work.
The company have a number of projects up and coming and as a result are looking for a Resident Liaison Officer to join them on a permanent basis, working on a variety of internal refurbishment schemes.
As a Resident Liaison Officer you will develop positive relationships with residents in order to provide information and support during refurbishment, maintenance and major works programmes. You will also be responsible for booking in appointments and will manage your own diary.
Duties include:
- Pre entry visits and company inductions
- Collect tenancy agreement/approval forms
- Visiting tenants in their homes and to advise them on when and what work is being carried out
- Act as the main point of contact and deal with any problems/queries that tenant may have
- Contacting neighbourhood housing associations and establishing working relations with them
- Visiting empty houses that are being refurbished with potential tenants and advising them on completion dates
- Attending and chairing tenant forum meetings to advise tenants of works being carried out
- Monitor customer complaints and resolve any potential issues
- Monitor customer satisfaction
You must also have a full driving licence along with your own transport and ideally hold a current CSCS Card.
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